Deepak Phakey

Full time job- MD of Insurance Brokers offering our clients an exclusive bespoke service... (Part time job/ hobby- drummer in a couple of bands...)

[Deepak Phakey @phakeys]

@FlyBHX Please register me for flight updates on flight QR33 on 2023/08/23 13:15 GMT+01:00 RSRC:101

[Deepak Phakey @phakeys]

@Shell_Recharge Do Shell have anyone to discuss account issues with their customers? I’ve emailed-no reply. I’ve called 3 times but given up after 45 minutes of no-one picking up. Today- 48 minutes of the phone just ringing out. In the meantime Shell issues a reminder email. Poor

[Deepak Phakey @phakeys]

@shotscope [email protected]

[Deepak Phakey @phakeys]

@shotscope I have emailed support 3 times over the last 6 weeks due to issues with the V3 product. Sorry to say the once brilliant support team no longer respond or reply?

[Deepak Phakey @phakeys]

@shotscope I would have thought 2 weeks in your Support’s inbox was long enough for them to see the email and realise I had replied?

[Danny @doglab]

It takes 3.2 seconds to RT and help find them These little wankers need to be put away
Warning ⚠️ Explicit.

[Deepak Phakey @phakeys]

@ThreeUK First time I need to speak to an advisor in a while and after 45 minutes of having been placed on hold by the disappearing 3-rep supposedly helping, I gave up! Thankfully out of contract so looks like it’s time to port to a network that knows what customer service is!

[Deepak Phakey @phakeys]

@Jenx2468 Hitting those skins is a total stress buster and a lot of fun! Gigging is even better! Enjoy

[Nottingham Forest @NFFC]

We ❤️ the gaffer.

So on #ValentinesDay, we're giving away a #NFFC shirt signed by Martin himself. Just retweet and follow to enter!

[Deepak Phakey @phakeys]

@stellarinfo Bought your MBOX to PST product. Ran it & it has failed to work. Have spoken to support who were supposed to call back at 9am UK time. No call. Tried calling your 24/7 support line- “support is currently not available”. Very poor product and service. Refund please

[Deepak Phakey @phakeys]

@vmbusinesshelp are happy to take monthly payments. Whilst everything is fine there are no issues. Obviously. But if anything goes wrong, customer beware. We are a business that hasn’t been able to work for 2 days plus. Dealings with VM customer support have been appalling

[Deepak Phakey @phakeys]

@vmbusinesshelp How to avoid SLA’s. Day1- Fob the customer off “fault is not down to VM”. Day 2 do little-send a text that fixes nothing. Ensure the customer can’t speak to the UK agent handling the issue. Send an engineer-leaves without testing. Customer remains offline. Rubbish

[Deepak Phakey @phakeys]

Ensure all incoming calls go the Philippines. They say we can’t transfer you. Secret is they can if you insist enough. UK answer at 4.10. Simon is on another call. He will call you in 10 mins. 5.50pm and 20 mins stuck with level 1 and no fix or call from level 2. Really rubbish

[Deepak Phakey @phakeys]

@SSP_Worldwide @InsuranceSian @InsuranceAge System is down yet again. Straight after a weekend of updates being done on the system. Can’t get through to support on the phone or even log a call on the portal which is non responsive. Another day of frustration.

[Deepak Phakey @phakeys]

@JustinHeaton72 The Titanic?

[Deepak Phakey @phakeys]

@SSP_Worldwide @ImpactInsurance @InsuranceAge really not impressed to get a letter from SSP informing us of a price rise next month whilst we sit here unable to work, yet again.

[Deepak Phakey @phakeys]

@SSP_Worldwide @ImpactInsurance @insuranceage This is unbelievable. The day before a bank holiday, a massive 1st April renewal book and a month end day. SSP couldn’t have picked a worse day to have issues yet again.

[Deepak Phakey @phakeys]

@handcdealer I have called service department 3 times & left 3 messages for a call back over 2 days. No response. Dreadful customer service

[Deepak Phakey @phakeys]

@ParallelsCares I have been asking for an update for 3 days. No reply. Guess it's time to move from parallels personally. Same for business- 30+ users.