Phil Barrett

UX Principal, Business Banking at Backbase

[Phil Barrett @philbuktoo]

Yeah @Travelstart doesn’t inspire confidence. They keep stringing us along regarding a refund and at the same time warning us that there’s a deadline.

[Phil Barrett @philbuktoo]

Just got my second vaccine shot. A big shout out to the super friendly and hyper efficient @Discovery_SA staff for making it awesome! ❤️👏

[Phil Barrett @philbuktoo]

Often, teams don't know how to work with their designers well, to get the competitive edge they expected. Talk: https://t.co/SEVSDlFgYV

[Phil Barrett @philbuktoo]

Another talk! Topics we'll cover might well include:
- The real competitive advantage of having designers in your product team.
- The most important things designers can bring (no, not pretty interfaces).
- How to navigate the change and become a next-l…https://t.co/cTWu0WP8HD

[Phil Barrett @philbuktoo]

@ajkock Thanks... I’ll have a proper read of this. it does look good!

[Phil Barrett @philbuktoo]

The folk at @Offerzen quizzed me about the value of UX, lean UX and working effectively
with dev teams. https://t.co/d8h8vG65nS

[Phil Barrett @philbuktoo]

Scaling design. Good basics and interesting links. https://t.co/x0H71F0P5O

[Phil Barrett @philbuktoo]

@drivingafrica Sure @DrivingAfrica. The problem’s all down to Thrifty. You just do the booking, then ensure there’s no-one to help when the problem hits.

[Phil Barrett @philbuktoo]

@ThriftySA You tell me @ThriftySA. After forcing me to take the the wrong kind of car, or cancel my trip. How *can* you help? Do let me know.

[Phil Barrett @philbuktoo]

What a huge disappoint @ThriftySA. Together with @drivingafrica you've managed to disappoint me hugely. Why promise what you can't deliver?

[Phil Barrett @philbuktoo]

I won't rent from @drivingafrica again because they disappointed me with false promises and slippery terms. Why treat customers like that?

[Phil Barrett @philbuktoo]

A juicy usability issue. Mental models. Product management. Here’s what happened to me: https://t.co/gYPXXJPhUe

[Phil Barrett @philbuktoo]

A really smart conversation about risk, disruption and design thinking. https://t.co/FQ8kRYymJD

[Phil Barrett @philbuktoo]

You can’t ask “would you use this?” in a usability test. But you really want to. So try doing this… https://t.co/F5wc1QRp9p #UXCPT2016

[Phil Barrett @philbuktoo]

Usability testing at airports! Great idea. Good cross section of people with time to kill. #UXCpt16

[UX South Africa @UXSouthafrica]

Would you use this? Working out whether people will adopt your innovation without actually building it? by @philbuktoo at #UXCPT16

[Phil Barrett @philbuktoo]

I wrote an article about Design Thinking for ITWeb. https://t.co/QNPaiORRxK

[Phil Barrett @philbuktoo]

Superb insight from Steve Blank @sgblank about innovation vs execution CEOs. Explains patterns we all see. https://t.co/PgPkRUNB77

[Phil Barrett @philbuktoo]

https://t.co/1j3YivArxH So much stim!

[Phil Barrett @philbuktoo]

10 versions of the possible future. Deloitte Technology, Media and Telecoms predictions in Cape Town greenhouse.