phil cowdell

[phil cowdell @philcowd]

United are doing it again. We are in Heathrow as Platinum Travellers and after the multiple screw ups outbound at Newark they have now cancelled 1 of 5 reservation! Seems when they were changing our outbound for the 5th time they changed Marissa to one way! Crazy. #unitedAIRLINES

[phil cowdell @philcowd]

EWR Terminal 3….

Phone wait-time for United Platinum customer service was 90 minutes. Then we were told (without a hint of irony) to see an agent at EWR.

But now the queue for customer service located at gate 91 now starts at gate 71. And it’s not moving!

Awful.

[phil cowdell @philcowd]

#unitedAIRLINES ??? We’re trapped in EWR check-in - with agent unable to issue boarding passes for a flight being held for us. Gate crew are looking for us - but the check-in and gate can’t talk to each other. & can’t be rebooked as system has us in the plane we can’t access. BS

[phil cowdell @philcowd]

Getting worse. Been split up and only 4 of 5 have a seat.
Me + 1 son are on 5th option.
BUT still haven’t found a seat for my wife - so 2 boys are now on option (#6) as unaccompanied minors flying internationally. And wife is told Tuesday earliest. Woeful #unitedAIRLINES

[phil cowdell @philcowd]

And are all the passengers delayed this evening enjoying the automated messages. Anyone heard from a person to actually try to help them?

[phil cowdell @philcowd]

Crazy - hope you’re son’s doing ok. Sunny Syracuse. Not what he planned!
And it makes my point about lack of ‘End to end’ process and thinking. Not good United!

[phil cowdell @philcowd]

BTW did anyone see senior airline execs on TV recently talking about how they’re working hard to not repeat last summer’s repeated flight chaos….
https://t.co/HDbh7KB3gA

[phil cowdell @philcowd]

@edjhughes How are you? Hope alls well. Let’s catch up if we ever get back from this I’ll fated trip!

[phil cowdell @philcowd]

You’d think so!!!! Terrible customer experience due to illogical processes + dysfunctionality between different United teams. You’d think an airline should actually be able to follow ‘end to end systems thinking’ but evidently not! And we trust them at 35,000 feet. Yeah right!

[phil cowdell @philcowd]

1st flight cancelled. 2nd flight was ready for us at gate but couldn’t get a boarding pass. 3rd flight missed by not released from 2nd. 4th flight now booked then blocked. Now working on 5th flight for me + child. Wife and 2 kids still not rebooked. Going to dads funeral!!!

[phil cowdell @philcowd]

We are being patient. And Andy Morris at the gate is trying hard to resolve the problems. But it’s highlighted some process issues that need systemic review. Very frustrating for all concerned.

[phil cowdell @philcowd]

Thank you CEPI for supporting our efforts to develop a mix-and-match COVID booster that can be more easily accessible around the globe. https://t.co/9njM2jlUy1

[phil cowdell @philcowd]

Great to have CEPI’s support as we run Phase 3 trials for a mix-and-match COVID booster. The trial has started in the US and is rolling out globally - with the intent to serve the currently underserved. https://t.co/bgu2jna4ZW

[Dallas Morning News @dallasnews]

Dallas-based Vaxxinity begins Phase 3 trial for COVID-19 booster vaccine https://t.co/5Ybk9EBjdS

[Nasdaq Exchange @NasdaqExchange]

Hero. Leader. Icon 🤝 Woman.

This #WomensHistoryMonth, Mei Mei Hu J.D., Co-Founder, President, CEO and Director of #NasdaqListed @vaxxinity, recites a “Letter to My Younger Self,” sharing advice, hope and encouragement to the future generation of female leaders.

[Vaxxinity @vaxxinity]

The #ADPD2022 kicks off today and it is a privilege to be part of such an insightful and important event. Our delegate Hui-Jing Yu is proud to be sharing UB-312 Part A trial results, and profiling the road ahead to Part B dosing. #Alzheimers #Parkinsons

[Vaxxinity @vaxxinity]

On International Women’s Day we celebrate all our colleagues and partners from around the world who are helping us in our mission to democratize health and serve the underserved.

#democratizehealth #IWD2022 #IWD #BreakTheBias

[phil cowdell @philcowd]

Fascinating insight into the world of vaccines and the promise they hold not just for fighting infectious diseases but for making advances in chromic disease treatments inc. Alzheimer's, Parkinson's etc. @Vaxxinity CEO Mei Mei Hu…https://t.co/WptmSkBcYH https://t.co/1Xs6c44Hwt

[phil cowdell @philcowd]

@vaxxinity Great to have you on the team!

[Vaxxinity @vaxxinity]

Today we honor Dr. Paul Farmer who passed away Monday at age 62. Dr. Farmer embodied the values that VAXX strives to uphold, working tirelessly to bring medicine to those who needed it most. https://t.co/jsiuyNw9lW

#democratizehealth #bendingthearc @PIH