Philippa Laughton

[Philippa Laughton @philippal123]

@British_Airways At the airport now - check in was due to open at 6am but no sign of any check in staff … you have a queue of people waiting, many who had to flee the awful accommodation you laid on for us all!

[Philippa Laughton @philippal123]

@British_Airways sitting in Kos airport waiting for the 1405 flight to LGW which is delayed. No announcements or updates. No staff here to deal with queries. No food/drinks vouchers being offered despite the delay. Some information would be nice!

[Philippa Laughton @philippal123]

Delay currently looks to be over 4 hours - but keeps being extended. Some customer service would help!

[Philippa Laughton @philippal123]

@champneys do you answer your phones? I’ve been trying to to get through all morning without any success.

[Philippa Laughton @philippal123]

@JamesBlunt starring in Songkran festivities on Koh Lipe

[Philippa Laughton @philippal123]

@goustocooking hey Gousto, for the 2nd time in 3 weeks my box has been late and all your customer service offer is a refund of delivery fee. Unacceptable for a premium service.

[Philippa Laughton @philippal123]

@O2SBE what are the timings for Skipinnish please?

[Philippa Laughton @philippal123]

@johngaryorr we are having serious issues with Abri and need to be put in contact with someone urgently to resolve an issue - I won’t go into detail here (though happy to do so) - can you please PM me with an email address (not the generic one) of someone who has authority. Thx

[Philippa Laughton @philippal123]

@hornesection @PortsmouthGhall Thank you …. I won’t hold you to it. Can’t wait for the show!!

[Philippa Laughton @philippal123]

@hornesection @PortsmouthGhall can’t wait for the show tomorrow. What time does it start please? I can only find the door time currently ….

[Philippa Laughton @philippal123]

@Moroccanoil I’ve emailed you twice about an order that you have failed to fulfil - I’m a big fan of your products and understand mistakes can happen but I’m seriously disappointed by your lack of intention to resolve the issue.

[Philippa Laughton @philippal123]

@onepeloton please can someone contact me about a repair to my bike? I’ve tried emailing and don’t get any response. Bike is under warranty and need repair asap please.

[Philippa Laughton @philippal123]

@TheLastLeg @SuellaBraverman for dick of the year! Easy!

[Philippa Laughton @philippal123]

@ProudCabaret we booked a hen party for Broadway drag brunch in sept - shortly beforehand you cancelled the show. We’re still waiting for our refund (over £600) - well over a month later and despite chasing. Really rubbish and needs to be resolved asap!!

[Philippa Laughton @philippal123]

@CrystalMazeHQ hi,I’ve emailed guest services a number of times about my experience at the w/end but no reply. V disappointing as you changed our experience on no notice and gave us no way to discuss with you. Pls can someone contact me about this ASAP.

[Philippa Laughton @philippal123]

@CarpetrightHelp Hi Dean, I’m not a verified user so can’t DM you unless you follow me. Order number is 0000037294097. Thanks

[Philippa Laughton @philippal123]

@CarpetrightHelp your customer service is awful. Terrible communication when cancelling delivery date for an expensive floor we’ve paid for - recommend to avoid as happy to take £ but not deliver! Utter cowboys (& that’s an insult to cowboys)!

[Philippa Laughton @philippal123]

Hi Dean, I’m not a verified user so can’t DM you unless you follow me. Order number is 0000037294097. Thanks

[Philippa Laughton @philippal123]

@British_Airways BA0839 delayed. Brding staff forcibly took cabin bags off customers to put in hold as apparently no space in cabin. Now told no space in hold so further delay while they put them in cabin but nobody know where or whose bags. No apology.Rude staff. Utter shambles

[Philippa Laughton @philippal123]

@JaneyGodley Brilliant, thanks so much! Roll on Thursday!

[Philippa Laughton @philippal123]

@JaneyGodley hi Janey, we can’t wait to see you on Thursday. What time does the show start? X