Phil

[Phil @Phill143]

@RailDeliveryGrp @delayrepaygenie @C4Dispatches In 2019, @SW_Help removed a safe seating scheme for pregnant passengers - and misled us about carrying out medical consultation on the change.
They ignored letters of concern from doctors and reports of passengers fainting/falling.

I don't trust SWR to take safety seriously.

[Phil @Phill143]

@UberUKsupport Is there another way I should have sent this, rather than DM? I've been asked a few times on Twitter to 'send us a DM', but I'm not getting any responses to DM messages.

[Phil @Phill143]

@UberUKsupport Thanks - have sent this via DM.
Unfortunately, all my previous DMs on this have been ignored - hopefully this one will be answered, so I can find out what went wrong with this order and whether there is any problem with my account.

[Phil @Phill143]

@swtrains_watch have been commuting with SWT/SWR for 10 years and didn't know this until today! : "...when the train pulls in the a light on the side of the carriage will flash orange indicating the guard is in this carriage..."

Handy!

[Phil @Phill143]

@UberEats 'Anything you want' ? How about any form of non-automated customer service when things go wrong?

Or an explanation when you cancel an order (before cooking) for no apparent reason?

Or compliance with GDPR regulations?

[Phil @Phill143]

@TransportFocus @swtrains_watch Overall, @SW_Help paid out about 90% less compensation (for worse service) following the introduction of Delay Repay.
In my example, this was about £30 for a comparable period instead of £300.

It's not easy to claim and it's not a fairer/better system.

[Phil @Phill143]

@waitrose this pumpkin will be a little challenging to carve...

[Phil @Phill143]

@SW_Help @flissmitch @BorisJohnson Isn't the 'admin fee' £10? So it takes (guesstimating, based on living wage levels) an hour to process each refund?

[Phil @Phill143]

@JustEatUK Thanks, but it was an issue with an @UberEats order.

[Phil @Phill143]

@KiranMcNeilis @UberUKsupport @JustEatUK I'd not bother. Last time I tried to use an @UberEats deal, they cancelled the order with the restaurant (before it was cooked) and didn't tell us for an hour.

Refuse to tell us why it was cancelled, but I suspect it was because they didn't want to honour the (valid) voucher.

[Phil @Phill143]

@UberUKsupport I am the account holder. I've also tried sending a message via online help (although not via the 'rider support' link you suggested) 3 times, but the responses are totally automated and therefore not helpful.
Is 'rider support' the right way to look into this??

[Phil @Phill143]

@Uber_Support the restaurant told me that the order was never dispatched - it was cancelled by @UberEats . Can you advise why that would happen, please?
And why it would then incorrectly show up on tracking as being 1 minute away?

[Phil @Phill143]

@Uber_Support please can you help - how can I find out why was my order cancelled, after an hour, with no contact? The restaurant doesn't know and I can't see any contact details for Ubereats

[Phil @Phill143]

@Uber_Support No-one followed up

[Phil @Phill143]

@Uber_Support Sure, I've done that 3 times and emailed twice, with no response. But I can do that again, if you think it might work this time.

[Phil @Phill143]

@Uber_Support Hi @Uber_Support - I've had to raise a GDPR request on this, because I think the root cause is incorrect data, but it's simply been ignored and I've received only automated responses.

This should have been easy to sort.
Is there any non-automated way to contact @UberEats ?

[Phil @Phill143]

@UberEats Given you tend to cancel orders with the restaurant when a discount code is used (and in our case, didn't tell us for an hour, so it was too late to order elsewhere)... there's really no point in this kind of promotion

[Phil @Phill143]

@railcommuter3 @swtrains_watch Out of interest, is this the 'SWR normal' full-and-standing type overcrowding already?
Or post-covid overcrowding (i.e. all 2 person seats occupied by at least one person) ?

[Phil @Phill143]

@holdmch @SW_Help weren't able to give passengers a steer on what social distancing meant for seating when asked by several passengers online - so probably not quite ready to be 'safe and available' yet.

[Phil @Phill143]

@UberEats @HamillHimself @SirPatStew @RottenTomatoes Probably cereal, if we try ordering with @UberEats again.

Why do you cancel orders (before even cooked), not tell the customer for an hour and incorrectly show order as dispatched?

Why won't you tell us a reason for cancellation?

[Phil @Phill143]

@richard_kail @swtrains_watch @SW_Help @nationalrailenq @SW_Help should refund the bus tickets (relevant section of consumer rights act below) - their email is [email protected] (there's also a web form, but it used to lose messages sometimes I'm not sure if they've fixed it yet?)