Adam Dorfman

Herding kids at home, ideas and more @Reputation_Com. All thoughts mine alone.

[Darren Shaw @DarrenShaw_]

If you haven’t enabled direct messaging on GBP, you're missing out on potential leads and conversions.

People carry their phones everywhere, all the time, so get in there!

Be inside their phones. Anywhere. Anytime.

h/t @phixed from the 2021 LSRF

#localseo #seo

[Greg Sterling 🇺🇦 @gsterling]

From @phixed on @nearmediaco . . . The chatbot future has arrived. https://t.co/L96w5fmBuB

[Reputation @Reputation_Com]

Check out what our expert, Adam Dorfman @phixed has to say about how adaptive AI will improve CX in the latest from @cmswire.

https://t.co/97HDtY1zNM

#customerexperience #artificialintelligence

[Reputation @Reputation_Com]

Our very own Adam Dorfman @phixed shares best practices for turning negative reviews into an opportunity for business growth with @BizCurrents:

https://t.co/tUtv4OzbmH

#customerexperience #customerfeedback

[Adam Dorfman @phixed]

@wymanator @vitaliyk Yahoo immediately stuck out to me too and until the late 90s it was a directory, not a search engine.

[Adam Dorfman @phixed]

It looks like this is happening even sooner than expected.

https://t.co/C5gxtUZOLU

[Near Media @nearmediaco]

Great article on @tiktok_us and local marketing (with examples) by @phixed. Whether a major retailer or an SMB, you can no longer afford to ignore TikTok. https://t.co/MzGwtfD4c6

[Greg Sterling 🇺🇦 @gsterling]

So many businesses focus customer feedback/NPS for the wrong reasons. There's a goldmine of information in consumer discussions outside of "structured data." @phixed unpacks it and why you should be looking beyond surveys and even review sites. https://t.co/OkSxS5mzQg

[Joy Hawkins @JoyanneHawkins]

First time I've ever seen Question & Answers on Google Maps:

[Reputation @Reputation_Com]

In an article for @venturebeat, our Head of Product Growth @phixed looks at how #Google's platform might transform #healthcare, from wellness to finding a provider when care is needed.

#customerexperience

https://t.co/h4tiG22oTw

[яєαℓιѕт נανѕтαн 💻🖱 @RHJOfficial]

Yandex, the biggest search engine in Russia which handles around 60% of all search traffic in the country, has warned it could collapse.

The company, which also manages a ride-hailing operation, says it is unable to pay off its debts, in a statement.

[Near Media @nearmediaco]

Great article on @tiktok_us and local marketing (with examples) by @phixed. Whether a major retailer or an SMB, you can no longer afford to ignore TikTok. https://t.co/MzGwtfD4c6

[Near Media @nearmediaco]

The FTC & Reviews

The FTC wants to make reviews for e-commerce & local more transparent & honest

To get everyone’s attention they fined a poster child for very selective review publication on their e-commerce site, $4.2 mil

In this thread we will unpack all of that /1 of 14

[Adam Dorfman @phixed]

@gsterling I think I was really early with that. It’s been almost 20 years since I’ve had a landline.

[George Nguyen @geochingu]

BREAKING #PPC: Google kills FLoC, introduces Topics API as its next-gen targeting tech
https://t.co/xWEsBC0Anh

[Mike Blumenthal @mblumenthal]

For the year we published 150 newsletters, 45 podcasts and 37 analysis posts, with lots@of help help from
@phixed @Miriam_Ellis_ @localseoguide @si1very & @DataBoyd (thank you!)

[Mike Blumenthal @mblumenthal]

Out last podcast until 2022. Join @davidmihm @gsterling & me for our thoughts on local, social and commerce for the week.

We look at Google's new Local Packs; Yelp Review Survey and the role of Local Guides in dominating Google reviews

https://t.co/dSEAzsKEDy

[Joel Janovsky @JoelJanovsky]

Just a reminder to the #SEO world. You can be an awesome SEO without 5k+ Twitter followers and tons of conferences. Many of us prefer keeping a lower profile and rather get the work done behind the scenes (than one the stage).

[Greg Sterling 🇺🇦 @gsterling]

@phixed on how Google is playing catch-up to Amazon in product search https://t.co/lNe7pFe88F cc: @mblumenthal @davidmihm

[Will Scott - Coined the phrase Barnacle SEO @w2scott]

Quick and helpful resource from @phixed on @nearmediaco:
Same Product, New Name: A History of Google Local Profile Name Changes https://t.co/ettH9PKfE9

[Search Engine Land @sengineland]

Why consumer privacy is Google’s ace in the hole by @phixed https://t.co/dYgOSpLqDH