Phong Maker

I'm building an open-source, omnichannel chatbot for agentic workflows via APIs, CLI, and MCP. An alternative to Wati, ManyChat, and Respond io 🤖 🚀

[Phong Maker @phong_maker]

My 2026 Challenge
Rebuild ManyChat from scratch.
Make it AI-first.
Open source the entire platform.
Follow the journey and the code: https://t.co/3HvKQL1gxe
Let’s see how badly this can go. 🚀😂

[Phong Maker @phong_maker]

7. Route Conversations Across Multiple Channels
ChatbotX is an omnichannel platform. For long-term nurturing or general inquiries, you can route conversations to cost-effective channels such as Webchat, Facebook Messenger, Zalo OA, or Instagram.

[Phong Maker @phong_maker]

WhatsApp Pricing Changes Are Coming on October 1, 2026 🚨

Starting October 1, 2026, Meta will introduce per-message pricing for messages sent through the WhatsApp Business API, including messages sent within the 24-hour customer service window.

For businesses building customer support, automation, and AI Agents on WhatsApp Cloud API, this is an important change. The way you design your chatbot flows can now directly impact your messaging costs.

[Phong Maker @phong_maker]

6. Update Guidelines for AI Agents and Staff
If you deploy AI Agents for automated WhatsApp support:
- Set clear System Prompts so the AI provides concise, direct, and actionable answers.
- Set a limit on automated response turns before gracefully handing over the conversation to a human agent.

[Phong Maker @phong_maker]

Tried a $200 X account management service. The results were… truly impressive. Impressive in the worst possible way. 😂

Looks like I’m back to managing my own account. At least I know what I’m talking about. 🤣

[Phong Maker @phong_maker]

@DarioAmodei Social media may not be for everyone but your participation here would be incredibly valuable. Would really appreciate it.

[Phong Maker @phong_maker]

@Polymarket Nvidia is moving beyond being just a chip supplier.

[Phong Maker @phong_maker]

📉How to Reduce Support Costs in 2026: A Playbook for Leaner, Faster Customer Service

Rising support volume doesn't have to inflate your budget. In 2026, leading brands build leaner, faster support teams using intelligent AI automation and centralized messaging.

Core strategies to cut support expenses:

��� Automate Routine FAQs: Resolve 80%+ of common inquiries like tracking and refunds instantly.

• Deploy Smart AI Agents: Replace rigid scripts with context aware AI that understands customer intent.

• Centralize All Channels: Manage WhatsApp, Messenger, IG, TikTok, Zalo and Webchat in one inbox.

• Enable Smart Escalations: Route complex tickets to live agents with full chat history preserved.

Meet ChatbotX the AI platform engineered for cost-efficient support. ChatbotX combines autonomous AI agents, visual flow builders, and a unified shared inbox to lower cost-per-ticket, slash response times, and elevate CSAT.

Build a faster, leaner support model today!

👉 Learn more: https://t.co/nZU5jcES0P

[Phong Maker @phong_maker]

⚡How to Automate Customer Support in 2026: A Practical Guide for Growing Teams

Scaling customer support without burning out your team or diluting quality is a top priority in 2026. Automation is no longer optional it's essential for fast growing businesses.

4-step framework for support automation:

1. Identify Repeat Tickets: Automate routine FAQs, order tracking and refund policies.

2. Deploy AI Agents: Move beyond rigid flowcharts to context-aware, conversational AI.

3. Enable Human Handoff: Route complex issues seamlessly to live agents with full chat history.

4. Unify Channels: Manage WhatsApp, Messenger, IG, TikTok, Zalo and Webchat in one workspace.

Meet ChatbotX the ultimate AI support platform for modern teams. ChatbotX combines autonomous AI agents, intuitive flow builders and a central shared inbox to automate 80%+ of inquiries while elevating customer satisfaction.

Streamline your support operations today!

👉 Learn more: https://t.co/yRxfE5WKIf

[Phong Maker @phong_maker]

@Polymarket @Grok explain it

[Phong Maker @phong_maker]

Marketing automation used to be mostly about timing. Send this email three days later. Send that reminder after twenty-four hours. Put this person into that segment. AI makes the more interesting question possible: why should this person receive anything at all right now? Someone who just bought shouldn't receive the same message as someone who only looked at a product. Someone asking for support shouldn't suddenly receive a sales promotion. Better automation is becoming less about sending more and more about knowing when not to send.

[Phong Maker @phong_maker]

🤫 Why Customers Go Silent on WhatsApp & How to Fix It in 2026

Ghosted by leads on WhatsApp? In 2026, silence usually stems from generic spam, slow responses or rigid bots. Re-engaging buyers requires personalized, context-aware messaging.

Why WhatsApp leads go cold:
• Generic Spam: Irrelevant mass broadcasts trigger mutes and blocks.
• Delayed Replies: Slow response times destroy buying intent fast.
• Rigid Automation: Mechanical, unhelpful bot scripts frustrate leads.

How to re-engage silent prospects:
• Contextual AI Outreach: Re-engage leads with dynamic, personal prompts.
• Instant Behavioral Triggers: Send automated, highly relevant follow-ups.
• Omnichannel Backup: Reach prospects across Messenger, IG, and Zalo.

Meet ChatbotX the AI platform engineered to revive cold leads. ChatbotX leverages autonomous AI agents, smart remarketing workflows and unified inbox tools to spark conversations and convert silent leads on autopilot.

Revive your sales pipeline today!

👉 Learn more: https://t.co/5hLTAofIqe

[Phong Maker @phong_maker]

There's a temptation to automate the entire customer journey because the technology now makes it possible. I'd be careful with that. Some conversations should remain human. A customer who's angry about a serious issue doesn't necessarily want a sophisticated AI response. They want someone to take responsibility. The best automation knows where it belongs and where it doesn't. At ChatbotX .io that's why human handoff isn't something we think of as a failure of automation. Sometimes getting the right person involved is the most intelligent action the system can take.

[Phong Maker @phong_maker]

@Polymarket If they can keep that pace up, things are getting interesting.