Ed Chadwick

Founder of @snug_gallery. Photographer | Gallerist | now in Environmental Creation, Restoration & Conservation.

[Ed Chadwick @photo_ed]

@OVOEnergy DM’d as requested. Many thanks.

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@OVOEnergy Hi. I’m attempting to inform you that I’m moving house and would thus like to close my account with yourselves. There appears to be no facility online to do this as your site just sends me in circles. Can you advise please?!

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@Hagerty That’s all very well. But if you don’t have enough staff to answer the phone or callback within a reasonable timeframe, then ultimately you are going to lose business. We’ve had a good experience with you in previous years which makes the current incommunicado situation worse.

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@Hagerty Hi, we insure one of our classic cars with you and have not received any renewal information from you this year. We have emailed regarding this a few days ago and not had a response. Could you advise please! Thanks.

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@Hagerty Hi. I will send a DM, we’ve also tried to call and have now been on hold for over an hour... very disappointed by this and expect better service - you are currently impossible to contact!!

[Ed Chadwick @photo_ed]

@OVOEnergy Hi. Our billing shows that you have deducted the £67 credit for the Govt energy support scheme twice on our last bill. Leaving our balance incorrect, can you please sort this out and refund the money you’ve effectively stolen. Thanks.

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@evomagazine No sign of my subscriber copy yet... 🙁

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@OVOenergy Hi, I have just sent you a direct message regarding a communication received from you ‘collections team’ about an outstanding balance which is NOT an outstanding balance and is the rolling total of my current billing period. I would welcome a response please!

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@FedExHelpEU Hi. I spoke with someone on livechat yesterday and it appears it is out for redelivery today. If it fails to turn up again I will be in touch. Thanks.

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@FedExHelpEU Hi. I’m expecting a package sent from France to UK, it was supposed to be delivered last week, however the tracking suggests it’s stuck at your Manchester depot. Any chance of finding out what’s going on please??

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. @OVOEnergy I see you have chosen to ignore my earlier tweets. Last week or so I lodged a complaint regarding these ongoing issues. Any feedback on how that is progressing, or is that being ignored too?

[Ed Chadwick @photo_ed]

@OVOenergy How many times do I have to explain to you how your own ‘Simpler Variable’ plan works! I pay monthly when the bill is raised, why do you insist on bothering me during the billing period about a ‘debt’ which is not a debt as the bill is not yet raised. Infuriating!

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@OVOenergy Hi. Your incompetent company is now texting me about the “outstanding balance, which is NOT an outstanding balance which I discussed with you (again) last week! Can you desist with this unnecessary harassment please!

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@OVOEnergy Certainly...

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@OVOEnergy Good afternoon. Why are you again contacting me about an ‘outstanding balance’ on my account which is not yet due??? Does your company not understand its own product plans?? I pay a monthly bill, monthly... Response please.

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@OVOEnergy Good morning Emily. I will do so shortly. Thanks.

[Ed Chadwick @photo_ed]

@OVOEnergy Good morning. Can you explain why your ‘collections’ team is bothering me about a balance of around £8 which is not due until the 23rd of next month when my monthly bill is generated? Am I expected to pay daily?? And when I call, your team hang up. Utterly shambolic!

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@duluxuk Hi. Certainly, I will do so shortly, and look forward to a reasonable resolution from yourselves.

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Hi @duluxuk, currently very disappointed by your response with regards to supplying us with a paint that is quite evidently NOT the paint we ordered! A better response & solution from you would be most welcome.

[Ed Chadwick @photo_ed]

@evomagazine @McLarenAuto @DickieMeaden @HenryCatchpole @PorscheGB @MercedesAMG @praga_official @AstonMartinWork @lotuscars @evoJB @PookyD81 No sign of my subscriber copy today.. 🤔