(3) all this because the new phone they sent me at the start of Feb is faulty - spent a dozen hours speaking to @O2 to rectify this yet still have a broken phone that is cut off and have lost a ton of money. Ready to throw myself and phone in the canal 🫠
(2) this is despite @O2 technically owing me hundreds for phones I don’t have, but apparently they need more money to reconnect my actual phone, and no one knows why they just get relentless error messages when we try to pay (as I’ve been trying to do for months.) 🧵
Worst couple of months trying to communicate with @O2 - told repeatedly by their employees that nothing is wrong while scammers set up multiple phones/took hundreds off me. My actual phone has been cut off & their staff can’t work out why they can’t take a payment off me…🧵