Pedro Hume-Rodriguez

[Pedro Hume-Rodriguez @phumerodriguez]

@GNRailUK @ndahad @Manju19822 Not good enough! Where are the driver announcements???????

[Nitin Dahad @ndahad]

@GNRailUK @Manju19822 Can we get off the train? I have a flight to catch. This is really not acceptable to not make any announcement and leave us stranded on the track between stations

[Pedro Hume-Rodriguez @phumerodriguez]

@GNRailUK stuck outside Hitchin for half an hour? What the hell is going on??????? No driver announcements. What is the delay policy for refunds?

[Pedro Hume-Rodriguez @phumerodriguez]

@British_Airways I appreciate your customer service team work very hard but...when a CS rep promised to call me back in 30 minutes and hasn't .... a tad disappointing

[Pedro Hume-Rodriguez @phumerodriguez]

@Ryanairways_ I spoke to a very helpful gentleman but it was a complete waste of time and the most torturous experience resulting in my not being able to proceed with the booking. Back to square one.

[Pedro Hume-Rodriguez @phumerodriguez]

@__Askryanair__
@Ryanair
Hi there. For the 3rd time of asking!!! Is there currently an issue with payment being taken on your website? I have tried 3 different cards and 2 different browsers. Thanks!

[Pedro Hume-Rodriguez @phumerodriguez]

@__Askryanair__ @Ryanair
is there an issue with payment being taken on your website? I have tried 3 different cards and 2 different browsers. Thanks!

[Pedro Hume-Rodriguez @phumerodriguez]

@__Askryanair__ @Ryanair
is there an issue with payment being taken on your website? I have tried 3 different cards and 2 different browsers. Thanks!

[Pedro Hume-Rodriguez @phumerodriguez]

@UPS Slightly baffled by the inability of any of your customer service reps to help me to pay an invoice over the phone. I've spoken to 5 different people and a total of 30 mins of being on the phone has still got me nowhere. Where exactly am I going wrong?????

[Pedro Hume-Rodriguez @phumerodriguez]

@askryanair @Ryanair This is SO frustrating. I've had to have one of your advisers uncheck-in. I've gone via the App and selected my new seat but it does not show up in the new itinerary. I GIVE UP.

[Pedro Hume-Rodriguez @phumerodriguez]

@askryanair @Ryanair hi there. I've just checked in but would like to change my seat. Is this actually possible? I've gone to 'manage booking' but there doesn't appear to be any option to change? Thanks! :)

[Pedro Hume-Rodriguez @phumerodriguez]

@askryanair @Ryanair Thanks but I cannot see any option or menu subject entitled 'change seats'

[Pedro Hume-Rodriguez @phumerodriguez]

@British_Airways Would love to but have gone down that route before and nobody ever calls back. Ever. Waste of time.

[Pedro Hume-Rodriguez @phumerodriguez]

@British_Airways it was great to be passed around to 6 different advisors this morning. Refund of £907 confirmed over the phone. Refund of £13.40 then confirmed by email. Where exactly am I going wrong??? #Sorrywereexperiencingtechnicalissuesyetagain

[Pedro Hume-Rodriguez @phumerodriguez]

@British_Airways why does a hire car booked as a package with BA have stricter Ts & Cs in place than booking direct with Avis? I lose £223 if I cancel my car booking with BA, yet Avis tell me there is a 48h cancellation policy with full refund had I gone direct. Am I stupid?

[Pedro Hume-Rodriguez @phumerodriguez]

@VirginAtlantic Thanks

[Pedro Hume-Rodriguez @phumerodriguez]

@VirginAtlantic I have been waiting for 3 months for a refund on a cancelled flight. Please could you advise the best email address/contact number to get this resolved? Many thanks.

[Pedro Hume-Rodriguez @phumerodriguez]

@VirginAtlantic @VirginAtlantic thank you for your quick response. Sadly the chat function has taken me from A to nowhere. Shame when you promise a refund within 14 days and 90 days later, zero zero zero.....

[Pedro Hume-Rodriguez @phumerodriguez]

@AerLingus for a business transatlantic fare, you say that a refund is possible - 15% of the fare and a 'refund administration fee'. Are you able to confirm how much this admin fee is please? Thank you.

[Pedro Hume-Rodriguez @phumerodriguez]

@TravelodgeUK does a booking confirmation constitute a guaranteed late arrival (post 9pm)? If not, please advise how I may request this. Sadly nobody ever picks up the phone and there is no late-arrival option in the portal. Thanks.