Please stop referring to your own models in the third person when talking about model bad behavior. Humans write the software; humans built the prompts; and they work for your company.
“Our” model is doing illegal things. “Our” model is risky. “We” now have liability.
One of the best habits I've ever developed is to get angry, rather than sad, when things don't go well. That fire in my belly is what has gotten me through hard times. Get back up and get it!