I received a reply.
They said the issue was that I made a profit from a single trade and then stopped trading until the payout date. I responded that no such rule exists. If they consider that behavior unacceptable, they should clearly establish rules regarding trading consistency or minimum trading days.
They also claimed that it was a problem because I normally trade 0.5–1.0 lots but traded 7 lots on US30. However, on a $100,000 account, both position sizes are perfectly reasonable. Considering the difference in volatility, the risk is essentially equivalent. Am I the only one who thinks it would make less sense to use the same lot size across different instruments?
What's more, their original explanation was that the issue was making profits too quickly over a short period of time. This time, however, I was given a completely different explanation.
I am currently seeking clarification on these points as well.
When a trader is treated unfairly by a company, it is often very difficult to overturn the decision. However, I believe it is valuable to share with everyone the reasons the company gives and how it handles such situations. Of course, the same applies to positive experiences as well.
That is why I am active on X.
@The5ers