@sainsburys Hi @sainsburys Update: the problem that took up 7 hrs & 45 mins of yesterday was just resolved in 21 min & 3s by a sales agent ON THE NUMBER I FIRST CALLED YESTERDAY. Please look into your communication, phone lines & processes to prevent this from happening to folks again.
Hi @sainsburys I have now been on hold for 7 hours and 29 minutes, and you have 15 minutes before your lines close. I made this order due to self isolating with COVID, and now have spent a good workday's worth of a sick day on this call.
@sainsburys Thanks @sainsburys for the acknowledgement, but that doesn't help me. We're now 20 minutes into the rearranged delivery window. It's unacceptable to rely on people having the time to hang around for three hours doing nothing else.
@sainsburys I was informed that there was a problem with the payment system at the store (it's definately not due to my card). It has apparently happened to a lot of folks today. They gave me another delivery time of between 6-9 - again, not helpful, especially now that's half an hour away.
Hi @sainsburys, just so you know, I've been on hold for two hours because something went wrong with your payment system and my delivery never showed up. I'm down with COVID and that delivery was therefore quite important.
@sainsburys Thanks, Martina, but that doesn't give me a whole lot more information. Any idea of how long I am likely to be waiting? And any explaination for the payment error?
My desk looks like an NCC-1701 Jefferies tube, but I can now switch between two computers with relative ease. I'll tidy up later, but I need to preserve my reputation as a miracle worker. https://t.co/kqpg1nRwLb