I’ve spoken to supervisors and managers. There seems to be no long term plan to have it up and running regularly. It is genuinely the bane of my existence never being able to get home. All the staff can recommend is for me to tweet you. It’s really not good.
@Se_Railway someone needs to put some attention into the platform 4 lift at Lewisham. Twice a week it is out of order. All of the staff know it’s unreliable but nobody is putting any attention into getting it fixed long term. I pay for this service as a wheelchair user.
@Se_Railway this WEEK as a wheelchair user have I been stranded at Lewisham because staff won’t follow proper procedures when putting me on the train. The first time I had to be dragged down the staircase with my wheelchair and this time I’m stuck in 30 degree sun at Blackheath