piyush kumar

[piyush kumar @piyushkumar1696]

17th day and still no internet, @excitel_rocks @VivekRaina_1 Unbelievable how long this has been going on with zero resolution. Every day I’m told it’ll be fixed soon, but nothing changes. Is anyone at Excitel even looking into this? #Excitel #InternetDown #CustomerServiceFail

[piyush kumar @piyushkumar1696]

15th day and still no internet, @excitel_rocks @VivekRaina_1 Everyday the same false responses and promises, it’ll be fixed in 2 hours.
No technician visit, no real update. This is unacceptable and pathetic customer service.
#Excitel #InternetDown

[piyush kumar @piyushkumar1696]

16th day and still no internet, @excitel_rocks @VivekRaina_1
Are you guys trying to solve some unsolvable world problem?
That’s the only reason I can think of for why my issue hasn’t been fixed yet. Or is your team simply not capable of resolving it?

[piyush kumar @piyushkumar1696]

@excitel_rocks How many days you guys need to fix the issue 1 month, 1 year or 10 years

[piyush kumar @piyushkumar1696]

@excitel_rocks 14th day and still no internet, @excitel_rocks, @VivekRaina_1 Another day wasted with zero resolution.

Refund my money, I’ll move to a better ISP if your team can’t fix this, I can't wait 1 year.

Do you want me to raise this with the national consumer forum now?

[piyush kumar @piyushkumar1696]

@excitel_rocks 14th day and still no internet, @excitel_rocks, @VivekRaina_1 Another day wasted with zero resolution.

Refund my money, I’ll move to a better ISP if your team can’t fix this, I can't wait 1 year.

Do you want me to raise this with the national consumer forum now?

[piyush kumar @piyushkumar1696]

6 days without internet! Raised several tickets, but @VivekRaina_1 @excitel_rocks @Excitel_India support has gone completely silent. Terrible service. #Excitel #WifiDown

[piyush kumar @piyushkumar1696]

@excitel_rocks @excitel_rocks @VivekRaina_1
13th day, another day gone and still no internet! If your team is not capable of fixing this issue, please refund my money back, I’ll switch to a better internet service provider. This is beyond frustrating now.

[piyush kumar @piyushkumar1696]

@excitel_rocks @excitel_rocks @VivekRaina_1
13th day, another day gone and still no internet! If your team is not capable of fixing this issue, please refund my money back, I’ll switch to a better internet service provider. This is beyond frustrating now.

[piyush kumar @piyushkumar1696]

@excitel_rocks @excitel_rocks @VivekRaina_1
I’ve been getting the same response for the past week “issue escalated to higher management, will be fixed ASAP.” But no one from your team or the technician has called or followed up. Very disappointing and pathetic customer service experience.

[piyush kumar @piyushkumar1696]

@VivekRaina_1 @excitel_rocks I’ve been a paying customer, but this kind of poor service and lack of response is unacceptable. Please escalate this immediately and provide a proper update or technician visit today.

[piyush kumar @piyushkumar1696]

@VivekRaina_1 @excitel_rocks @excitel_rocks @VivekRaina_1 My internet connection has been down for the last 10 days, and this is becoming extremely frustrating. Despite raising multiple complaints through your excitel app, email, and Twitter, there’s still no resolution.

[piyush kumar @piyushkumar1696]

@VivekRaina_1 @excitel_rocks It’s disappointing that after so many complaints, there’s still no accountability or proper update from Excitel. Please take this matter seriously and resolve it urgently.

[piyush kumar @piyushkumar1696]

@VivekRaina_1 @excitel_rocks I’ve spoken with your customer support several times — every time I’m told “it will be fixed soon,” but nothing happens. Yesterday, your team shared a technician’s contact number, but he isn’t answering my calls or replying to my messages.

[piyush kumar @piyushkumar1696]

@excitel_rocks However, today marks the 8th day, and my internet connectivity issue is still not resolved. This level of service is extremely disappointing — it seems your team doesn’t care about your customers at all. I honestly feel stuck with your service.

[piyush kumar @piyushkumar1696]

@excitel_rocks After calling at 7:30 PM, I was told it would be done by 9 PM. I called again at 9:30 PM, and your team assured me that the issue would definitely be fixed by 9 AM today, along with a callback from your support team.

[piyush kumar @piyushkumar1696]

@excitel_rocks Yesterday, I called your support team four times. When I called at 3 PM, I was told the issue would be fixed by 5 PM as the team was changing the line. When it wasn’t resolved by 5:30 PM, I called again and was asked to wait until 7 PM.

[piyush kumar @piyushkumar1696]

@excitel_rocks It’s already been 7 days now with no internet connectivity and still no response from your support team to check what’s going on. And you are saying you guys need more time.

[piyush kumar @piyushkumar1696]

6 days without internet! Raised several tickets, but @VivekRaina_1 @excitel_rocks @Excitel_India support has gone completely silent. Terrible service. #Excitel #WifiDown