Paul Barwick-Copeland

Director of VRS (international) at NICE Limited Pronouns: He/Him/His

[Paul Barwick-Copeland @pjbar1]

Big news! @NiCELtd is a Leader again in the 2025 #GartnerMagicQuadrant for #CCaaS. This year, NiCE is positioned furthest in Completeness of Vision and highest in Ability to Execute. See why NiCE is a 11x Leader. Get the report. https://t.co/TAb7KiRxLw #createaNiCEworld

[Paul Barwick-Copeland @pjbar1]

Here’s your first look into The Room Where It Happened.

We’re pulling back the curtain on the CX industry’s top innovators, giving a sneak peek into what it takes to deliver cutting edge digital & AI technology for the ultimate customer experience.

Meet us there January 9th.

[Paul Barwick-Copeland @pjbar1]

How do customers feel about the quality of your CX?
Now’s the time to make CX a major focus.
@NICELtd’s “7 Critical CX Trends for Your 2024 Strategy” features a list of insights and recommendations from our experts & other key sources.
Get your copy now 👉 https://t.co/rYRcBuzZDU

[Paul Barwick-Copeland @pjbar1]

NICE & @LiveVox unite for the most comprehensive portfolio of AI-powered proactive outreach available today.

Discover how to revolutionize and scale your outbound CX >> https://t.co/WXUPPnPn0N

[Paul Barwick-Copeland @pjbar1]

Product presentations won’t improve your CX operational efficiency.
But NICE CXone will. 

Find out how with the #CXperience and turbocharge your CX strategy >> https://t.co/YDiqtvv6cz

[Paul Barwick-Copeland @pjbar1]

“With @NICELtd CXone Guide we’ve seen faster go-to-market results, an increase in our TrustPilot ratings and an increase in our conversion rates” says Cyndi Daman of MoneyGram International.

Find out more about winning CX >> https://t.co/0CkEqkb0ae

[Paul Barwick-Copeland @pjbar1]

Change is the only constant in a contact center. With NICE Employee Engagement Manager (EEM), you can unleash the power of AI to build business rules for schedule changes and supply insights about those rules. 

Watch the video >> https://t.co/WLR1ykEyEr 

#ContactCenter

[Paul Barwick-Copeland @pjbar1]

Implementing a cloud-based CCaaS platform can greatly reduce the cost of CX operations, shares NICE's Andy Traba. 

Find out more about how technology can help with cutting contact center costs >> https://t.co/eX4zPPy9L6

[Paul Barwick-Copeland @pjbar1]

Mazda selects NICE’s AI-powered CXone to streamline operations and deliver superior customer experiences.

Read more >> https://t.co/AAnbuCFVzo

[Paul Barwick-Copeland @pjbar1]

We are excited to join forces with LiveVox and create a new era of AI-driven proactive outreach.

Read more >> https://t.co/a4fShoyKcW

[Paul Barwick-Copeland @pjbar1]

Incorporating responsible, ethical AI practices into your business and CX strategy is a moral imperative & a strategic advantage, says Barry Cooper in @SmartCustServ.

Be a part of shaping a future where AI enriches our lives and businesses meaningfully 👉 https://t.co/JpSISms88n

[Paul Barwick-Copeland @pjbar1]

NICE announced the winners of its International CX Excellence Awards for 2023.

Read the press release: https://t.co/rDJEmB0Lz6

#CCaaS #AI #CX #Innovation

[Paul Barwick-Copeland @pjbar1]

The new reality is digital. Your WFM solution should take that into account.

Find out why True to Interval (TTI) analytics is the best way to get clearer forecasting of workloads in your contact center >> https://t.co/sUYezKv2nA

[Paul Barwick-Copeland @pjbar1]

Nathan Stearns of NICE outlines 3 steps for how hospitality contacts centres can forecast blended work streams more accurately to drive cost-effective, best-in-class service.

Find out how on p10 of @CLHNews issue #171 👉https://t.co/ccyRWgTXOW

[Paul Barwick-Copeland @pjbar1]

NICE remains deeply committed to social contribution, environmental sustainability, and good corporate citizenship.

Learn more about what we're doing to promote these values in @callcentrehelp >> https://t.co/TCnpDAz53l

[Paul Barwick-Copeland @pjbar1]

81% of consumers say they want more self-service options.

@BlakeMichelleM has gathered 100 CX statistics in @Forbes to keep you in the know about how customer experience impacts a business's bottom line and what consumers are looking for 👉 https://t.co/NAvKHgqKE5

[Paul Barwick-Copeland @pjbar1]

ASTRID deploys NICE to modernize incident reconstruction for Belgium’s National Emergency and Security Services Network.

Read more 👉 https://t.co/sH0ILi3QHq

[Paul Barwick-Copeland @pjbar1]

Join our AI webinar series to unlock limitless potential!

Learn how AI can drive growth and revolutionize customer interactions.

Reserve your spot now to unleash the power of AI in your business 👉 https://t.co/zda6HAWva3

[Paul Barwick-Copeland @pjbar1]

Congratulations to our NICE Presidents Club winners celebrating career achievements, and enjoying an unforgettable trip to Tenerife, the largest of Spain’s Canary Islands!

#MakeExperiencesFlow

[Paul Barwick-Copeland @pjbar1]

I was honoured to have been invited to the Spanish Embassy in London this week, for the Spanish Chamber of Commerce’s inaugural ‘Proud Of Our Pride’ event.

From hearing Lord Brown talk about his coming out experience to the CEO of Deutsche Bank sharing w…https://t.co/rWvTKNmyRo