Plaid Support

Find answers to frequently asked questions:

[Plaid Support @PlaidSupport]

@JosephGruber @copilotmoney @Plaid Sorry you're having trouble connecting. We'd be happy to investigate for you. Please send us a DM with your email address.

[Plaid Support @PlaidSupport]

@veryfailed @Plaid @Shopify Hi Robert — We'd like to investigate this issue for you. Mind DMing us with your email address and any existing ticket number you may have for support? If you don't have one yet we'll help create one on your behalf.

[Plaid Support @PlaidSupport]

@Kenslog @Plaid Sorry to hear about this experience. Could you please send us a DM with your email address and the name of your financial institution so that we may look into this for you? You're likely viewing a tokenized account number.

[Plaid Support @PlaidSupport]

@GrsyCheesebrger @Plaid Hi there — Happy to help out. Mind sending us a DM with a description of what's going on?

[Plaid Support @PlaidSupport]

@destroytoday This was a temporary issue that has since been resolved. Please let us know if you're still experiencing connectivity issues and we'll help escalate.

[Plaid Support @PlaidSupport]

@FartParade @Plaid Hi @FartParade — This should not have happened. Could you please share with us what app/service you were attempting to connect with so that we may look into this issue?

[Plaid Support @PlaidSupport]

@fizzleaf71 Hello — When you sign up with a Plaid-powered app, you'll be able to select your financial institution from a list. Then, enter your institution login, and in seconds we encrypt the data you've chosen to share and securely share it with the app you want to use.