PlanetScale Support

Official customer support for @planetscale. To open a ticket use

[PlanetScale Support @planetscalehelp]

@AmirAnvarov Hello Amir, I would probably recommend using the Prisma connection example we provide for use with Prisma as a starting point rather than the Neon serverless example you linked to. If further help is needed please reach out to us in support via https://t.co/zV8ohYEudD.

[PlanetScale Support @planetscalehelp]

@AmirAnvarov Hello Amir, we can pass along that feedback to the team! Are you having trouble connecting or a different issue? With our connection details, following the Prisma Postgres docs may be a good choice for now: https://t.co/XiEAqjcZWg

[PlanetScale Support @planetscalehelp]

@AnkitMishraexe @PlanetScale I would be unsure as well but I'm glad you were able to find them in your spam folder so that should help get your email confirmed hopefully! If you see any details in Gmail that indicate why it went into spam though please let me know!

[PlanetScale Support @planetscalehelp]

@AnkitMishraexe @PlanetScale Hello Ankit, is the email you used [email protected]? If so I see multiple deliveries to that email address that were successful with the most recent one being from `2025-08-01 07:36:00 UTC` about 7 hours ago around the time you had written in.

[PlanetScale Support @planetscalehelp]

@govinda4india Happy to hear it!

[PlanetScale Support @planetscalehelp]

@govinda4india Hello, I think the readme shares some tips and if you already have a local MySQL instance running, you could always grab the latest release for your operating system from https://t.co/sRZGzuQTv3 and run the `ps-http-sim` command from your terminal.

[PlanetScale Support @planetscalehelp]

@govinda4india Hello, we recommend using our `pscale database dump` command for this purpose: https://t.co/dnoeNw0OfO

[PlanetScale Support @planetscalehelp]

@quartzdevgg @PlanetScale sorry about that, should be fixed now

[PlanetScale Support @planetscalehelp]

@HariShankarDas Hello Hari since you also wrote in with a ticket I'll continue any additional conversation there with you as it is easier than going through Twitter/X.

[PlanetScale Support @planetscalehelp]

@calbach_ @PlanetScale Hello! If you can, please reach out to us via https://t.co/04FSL8CzFz so we may be able to help you with this issue in more detail!

[PlanetScale Support @planetscalehelp]

@keeghanmcg @vercel_support Hello Keeghan, if you don't mind sending in a message over at https://t.co/04FSL8CzFz with further details it'll help facilitate a more detailed response and we can see if we can offer some helpful information to help reduce that stress level during deployments.

[PlanetScale Support @planetscalehelp]

@NikSpyratos Thank you for the suggestion and it is one we have heard from a few others as well! 

Adding new regions is always a carefully thought out process for our team but we just wanted to acknowledge your request to let you know that you've been heard.

[PlanetScale Support @planetscalehelp]

@yadvendra016 @PlanetScale Hello,

We are optimizing for markets that we are set up to serve well as a company. In the future we will be bringing the free Hobby plan back in your region once we are set up to deliver our full range of services within it.

[PlanetScale Support @planetscalehelp]

@fraser_march it might be an issue with Boost. Try removing the pending Boost cache from your main branch.

[PlanetScale Support @planetscalehelp]

@mahmudthescott Hello, since I see you also submitted a ticket I'll be responding to you there in just a few moments!

[PlanetScale Support @planetscalehelp]

@ke1bs If you are still experiencing this issue please reach out to us using https://t.co/04FSL8CzFz and we'll be able to troubleshoot this further together with you!

[PlanetScale Support @planetscalehelp]

@ishnbedi this is a recent change on our part to combat abuse of our service. If adding a card is a blocker for you, open a ticket and we'll sort something out: https://t.co/UEWOs1Hfu3

[PlanetScale Support @planetscalehelp]

@f1rstchair @PlanetScale sure thing. we're taking a look at your ticket now

[PlanetScale Support @planetscalehelp]

@hnkhan981 Hello, I had some good success using DBeaver a few weeks back in the following discussion that might be helpful: https://t.co/sSEeRfoKup

[PlanetScale Support @planetscalehelp]

@__SteveTaylor__ Hi Steve, if you are still experiencing this issue please send in a ticket to https://t.co/04FSL8CzFz that way we can assist you a bit more directly to gather more information and troubleshoot it more accurately together.