@ThomasCookCares I'm not enjoying your lack of contact over my complaint once again being fed false information .and before you ask no I won't give you the booking information or the lead passengers name or date of birth etc because you have had all this countless times.
#thomascookcares usual efficient service not from these guys .being duped and then ignored .it seems if they bury their head in the sand then all will just go away .disgracefull service
@ThomasCookCares Well if your unable to contact us by phone why did your rep Karl in the playa olid Tenerife take our mobiles and tell us that when we got back to the UK you would be contacting us .Is this him just lying to us to get us away from his desk .
# thomas cook cares As per usual your team have not contacted us yet my last message from yourselves was on Tuesday 25th September that WITHIN 72 hours a member of your team would be in touch .total shambles.
@ThomasCookCares How many more times do I have to send the booking reference or all the rest of the details you have had them all plus all details and pictures and still no action at https://t.co/zJ35aIEfNI have my email and my phone number .
@ThomasCookCares was told that a member of your team would be in touch within 72 hours on Tuesday about our complaint .nothing yet .terrible service ,big company ,no service .