Plated Help

We're here to help. Follow @plated for the fun stuff. Email: [email protected].

[Plated Help @platedhelp]

@318jmitch Hello! Where we are offered in our Albertsons Companies stores, you can also order through our eCommerce business. Orders are fulfilled through our in-house delivery trucks, Instacart, and DoorDash. Drive Up and Go service (grocery pickup) is also offered in select markets. https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@ChicagoGirl246 Hi! Thank you for being such a dedicated customer these past 3 years. We will miss you dearly! We do have a Plated cookbook that you can purchase, but we'd like to send you one on us to thank you for your support since 2016. Please DM the email attached to your Plated account! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@mr_oberts We're so sorry to say, but November 27th will be the last day we will be delivering boxes as we are closing our subscription service. You’ll still possibly be able to find our best Plated recipes at a store near you: https://t.co/5sgAkYmN4j Thank you for being a Plated customer!

[Plated Help @platedhelp]

@TheSwinginAs Hi there, Paul! We are so sorry to hear about that missing box. :( We are here to help out. We see that one of our associates responded directly to your email about this, but if we can be of any further assistance- please feel free to DM us. https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

However, this doesn’t mean Plated is gone forever. You’ll still be able to find our meal kits in various stores across the country. Head to the link in our bio to find a store near you. We wish you many more #mealsworthmaking

[Plated Help @platedhelp]

To our loyal customers, we’re sad to announce the closing of Plated’s subscription business. Thank you for welcoming us into your homes for the last 7 years. We will continue to serve our customers until our last deliveries on November 26th.

[Plated Help @platedhelp]

@marissavessels Oh no! We are so sorry about this, Marissa. We want to help make it up to you! Please DM us the email attached to your Plated account and let us know which ingredient was MIA and we will document this for our team! Thank you! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@crypto_anteater Yikes! We are so sorry about this! 😢 We understand how much of an inconvenience this must have been, not to mention a mess to clean up! We'd like to document this for our team as well as try to make it up to you. Please DM us the email attached to your account. Thank you! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@crowlcrowlcrowl Oh no! We're so sorry to hear that your Plated box never made it to you, Chris. We want to look into this for you and compensate you since you won't be able to enjoy those recipes! Please DM us the email attached to your account and we are on it. https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@daniellesmyname Hey there, Danielle. We understand the excitement for a new menu! We had a slight bug with the menu that went up on the website/app on Sunday, but this has since been fixed. Please let us know if you continue to have issues. Appreciate you as a Plated customer!

[Plated Help @platedhelp]

@Coach_Benj Yikes! This isn't how we want you to receive your boxes at all. We want to let our team know about this mishap. Please DM us the email to your Plated account and what ingredients/ice packs were impacted. We also want to see what we can do to make it up to you. Thank you! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@yoskers Hi there, Yoski! We are so sorry to see this! We never want this to be the kind of experience you have with us. We apologize for the delay in response, our inbox has been higher than usual, but we want to make this right! Please DM us the email attached to your Plated account. https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@SaraJayXXX That Chickpea and Orzo salad is definitely chef worthy! Thanks for being such a Plated fan! We want to send you something to thank you for being a dedicated Plated customer. Please DM us the email attached to your account to do so! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@chancescv We are so sorry about this, Jacob. Please DM us the email attached to your Plated account in order for us to log this as well as try to make it up to you! Thank you for bringing it to our attention.

[Plated Help @platedhelp]

@ericgrant Hey there, Eric! We're bummed to hear that a recipe didn't live up to expectations. It doesn't look like that link is working, however, we want to note this for our team! Would you mind DMing us the name of the recipe and the email attached to your Plated account? Thank you! https://t.co/CpRaBuk0OD

[Plated Help @platedhelp]

@shneusk You are spot on! Our denim lining is made from blue jeans/materials that have been recycled and reincarnated many times before arriving in your box.

[Plated Help @platedhelp]

@pantyg8 Hi, Clementine! Thanks for reaching out to us. While we don't currently deliver to Puerto Rico, we hope to expand in the future! So, stay tuned!

[Plated Help @platedhelp]

@JaiFried Oh no, Jaime! We are so sorry! We see you've been with us for quite awhile, so we know that Plated has become an essential part of your week- and experiencing mishaps like these are so frustrating. We have documented this with our team as well as credited you for the trouble.

[Plated Help @platedhelp]

@gregralich Hey there, Greg! Thanks a bunch for this feedback. We've mentioned this to our Procurement team as a future suggestion. Good luck with your herb garden! If you have any other questions or bits of feedback, please don't hesitate to reach back out to us.