Play.com Help

Welcome to the customer support Twitter account for Rakuten’s Play.com; answering your tweets from Mon to Fri, 9am-5:30pm. We look forward to hearing from you!

[Play.com Help @PlaycomHelp]

@ell_1_88 Not that I'm aware of Elliott, can you pop me a follow and a DM with any error messages you are getting ? Thanks Nicole

[Play.com Help @PlaycomHelp]

@Markdod74 Hi Mark. I'm sorry to hear this. Please DM me your email address & postcode. I'll take a look into this for you. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@jackwalsh4_ Hi Jackimo. I'm afraid not, Play's been closed down and moved over to Rakuten. Sorry for any disappointment. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@BrianHandscomb please DM me your email address & postcode. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@BrianHandscomb Rakuten on 24/03/2015. I'm really sorry if this didn't reach you. If you'd like me to send you a copy of your order history,

[Play.com Help @PlaycomHelp]

@BrianHandscomb Hi Brian. I can assure you that an email was sent out to all Play customers on 17/03/2015, about the website moving over to

[Play.com Help @PlaycomHelp]

@PaulHanfordLFC Hi again Paul. Give us a follow, so that I can reply to your DM :-). Thanks, Rachael

[Play.com Help @PlaycomHelp]

@PaulHanfordLFC Hi Paul. I'm sorry to hear this. Please DM me your email address & postcode. I'll take a look into this for you. Rachael

[Play.com Help @PlaycomHelp]

@wendyxx05 Hi Wendy. I'm sorry to hear that :-(. Please DM me your order number & email address. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@RoyLePuma Hi JC. I'm sorry that you haven't had a response just yet. Please DM me your email address & I'll look into this for you. Rachael

[Play.com Help @PlaycomHelp]

@Cunionsandphey Hey, can you pop me a DM with your order number and we'll look into this for you ! :)

[Play.com Help @PlaycomHelp]

@jackwalsh4_ comment over to the relevant department as feedback. Sorry for any disappointment. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@jackwalsh4_ Hey. I'm sorry you're not a fan of our new website :-(. As customer feedback is extremely important to us, I've passed your

[Play.com Help @PlaycomHelp]

@IAmLopag to your account from Tuesday. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@IAmLopag Hi Peter. All outstanding SuperPoints will be transferred over to your http://t.co/9Goax2GKAV account within 7 days of signing in

[Play.com Help @PlaycomHelp]

@djmonsun on introducing the option to pay in Euro's, so it's best to keep an eye on the website for any updates. Thanks, Rachael

[Play.com Help @PlaycomHelp]

@djmonsun Hi Daniel. Sadly, at the moment http://t.co/9Goax2GKAV can only accept payments made in GBP. Not to worry, we're currently working

[Play.com Help @PlaycomHelp]

@Jimbo_slice_ldn who trades in used books is selling on the new website but that could change in the future. Wendy

[Play.com Help @PlaycomHelp]

@Jimbo_slice_ldn Although some of the same sellers are trading on the new website but at the moment no seller

[Play.com Help @PlaycomHelp]

@Jimbo_slice_ldn who are trading on the website sell used books but this may change in the future so please do keep an eye on the website.