Husband, dad to two dudes, problem solver, with a musical hobby hustle and sweats via running shoes, boots & bikes, Thoughts / poorly formed opinions are my own
There’s a popular belief in #banking that “the customer experience is king.” But challenger banks are winning millions of new customers with product features, not a better "experience."
New #Fintech Snark Tank on @Forbes
https://t.co/RUcF0PoCWV
#finserv#digitalbanks
As a buzzword and management fad, #DigitalTransformation has another 12 to 18 months before some new fad begins to take hold.
Banks, on the other hand, have a long way to go to achieve their digital transformation.
https://t.co/WaOvcemxaB
I used to laugh off the fact that I was a PM who hates writing.
"Maybe it's my superpower," I'd say.
But I saw this quote recently: "Clear writers = clear thinkers".
& it hit me that I'll be a mediocre leader until I learn to communicate in a way that punches people in the gut
Ok it’s common to write a press release to force yourself to set product positioning/mkting, but have you ever tried to write a sales pitch & an outline of how to actually set up your product for sales to use on 📞?!
Bet there’s a SHOCKING amt of complexity unseen by prod team
We’ve transformed our website to truly celebrate the story of our credit union—who we are, what we do and how we help members and communities thrive. Take a look and read about how we put members first in our 2019 annual report: https://t.co/w4debcRssF
"The large payment networks should take proactive, preemptive steps to reduce interchange rates for restaurants."
https://t.co/1hbfmNVYIU
(Crap. Just connected with the Director, Strategy and Research at Mastercard on LinkedIn. Will surely find out why my idea is a bad one.)