@GoAssist I paid £129 for a toilet flush to be replaced the “plumber “? Turned up for 20 minutes without the proper tools to remove the tank from the toilet so said he couldn’t do it and went home. I’ve learned a lesson I suppose, please think twice about using this company !!!!!
@GoAssist Thus far, after nearly a month waiting for a simple tumble drier drive belt replacement the only thing that’s gone from Go is money from my Credit Card! I have been repeatedly told - across 3 weeks - that the part is “hopefully 1 or 2 days” away. Very unimpressed.
@GoAssist fast approaching Christmas and I will be cooking our diner by microwave as still no fix for my oven....from October's booking! Waited another week for an email update and still nothing. I have you, hoover candy and @repaircareuk all 'working on it' and still no fix!?
@GoAssist living up only the to first part of their name. Weeks of chasing, nothing fixed and they just seem to have taken our money and gone. Avoid these guys, they outsource it all and leave you to deal with any issues.
@GoAssist I’ve had to complain to you now 4 times. Your agent @CapitalRepairs has visited 3 times and broken my oven (more) twice.
I don’t want them back. Your service is appalling and you are both total cowboys. You insist on upfront payment but don’t deliver.
Don’t use!
@GoAssist Engineer came last week, refused to wear a mask, parked in a permit only space and refused to move, spent 5 mins at flat, mumbled something about needing a part and the office would be in touch and heard nothing since. Sent 3 emails and not had a single response.
@Katieha20187878 Hi Katie. Sorry for the delay in getting back to you. We have replied to your DM asking for a little more information, once we have this, we can look into this for you.
@Becs8608 Hi Becky.
Thank you for reaching out - sorry to hear that you have experienced some delays. Please send us a DM with your reference number and postcode so that we can investigate this further for you.
Team Go Assist
@fionalipscombe Hi Fiona,
Sorry to hear that you are unhappy with the service and we can appreciate your frustrations regarding the delays. If you could please send us a DM with your reference number and postcode so that we can look into this for you?
Nicola - Go Assist
@GoAssist My tip is don't use @GoAssist under any circumstances! The irony here is hilarious. Their engineer forgot to plug in the part I needed, resulting in water damage to my floor. 4 months later fridge still not fixed and they're still avoiding blame and asking for more £££ to return!
@GoAssist I paid £129 for a toilet flush to be replaced the “plumber “? Turned up for 20 minutes without the proper tools to remove the tank from the toilet so said he couldn’t do it and went home. I’ve learned a lesson I suppose, please think twice about using this company !!!!!