Philippe Mesritz

Customer Executive (CCO, COO, Customer Success), but Twitter is for fun. See me on LinkedIn for business & professional updates!

My opinions are my own.

[Philippe Mesritz @pmesritz]

Self-advocacy can be tough, especially for support staff. But learning to communicate your needs effectively is crucial. What steps have you taken to advocate for yourself? #SelfAdvocacy #Communication

[Philippe Mesritz @pmesritz]

Ever feel undervalued in your support role? You're not alone. Many feel limited and frustrated. What's your biggest challenge? #SupportLife #CustomerService

[Philippe Mesritz @pmesritz]

Executives care about 3 things: Growth, customer satisfaction, and cost savings. If your work doesn't impact those, it doesn't matter. Focus on what drives the business forward. #BusinessStrategy #Leadership #ShiftYourAltitude

[Philippe Mesritz @pmesritz]

Support roles can be a launchpad to CEO. Attitude and technical expertise are key for career advancement. Don't underestimate the power of starting from the bottom. #CareerGrowth #Leadership

[Philippe Mesritz @pmesritz]

AI: Human Tool or Job Killer?
#AI #ArtificialIntelligence #Humanity #Leadership #Coaching #Efficiency #Productivity #FutureOfWork #EthicalAI #AIinBusiness

[Philippe Mesritz @pmesritz]

Is 96% CSAT REALLY good customer service?
#CSAT #customersatisfaction #customerservice #KPI #businessmetrics #supportteam #customerexperience #CX #businessanalysis #datadriven

[Philippe Mesritz @pmesritz]

Time to Value: Stop Focusing on Onboarding!
#TimeToValue #TimeToOnboard #CustomerSuccess #ProductAdoption #CustomerExperience #UXDesign #CustomerSatisfaction #BusinessGrowth #SaaS #PhilippeMesritz

[Philippe Mesritz @pmesritz]

AI: New Metrics & Human Interaction
#AI #ArtificialIntelligence #Metrics #CustomerExperience #CX #CustomerService #KPI #DigitalTransformation #FutureofAI #AITechnology

[Philippe Mesritz @pmesritz]

Customer Care: The Secret to Business Growth
#CustomerCare #BusinessGrowth #NetRetention #CustomerSuccess #Onboarding #KPIs #Metrics #CustomerExperience #ValueEffortScore #BusinessStrategies

[Philippe Mesritz @pmesritz]

Customer-Centric Business: KPIs & Reviews
#CustomerCentric #BusinessSuccess #KPIs #BusinessReviews #CustomerSatisfaction #ProductFreshness #BusinessMetrics #StrategicPlanning #GrowthHacking #Entrepreneurship

[Philippe Mesritz @pmesritz]

AI: Revolutionizing Customer Success
#CustomerSuccess #AI #CustomerSuccessPlan #CustomerEngagement #CustomerRelationships #AIStrategy #BusinessIntelligence #Gainsight #Salesforce #Tech

[Philippe Mesritz @pmesritz]

Know WHY Customers Renew! Business Growth Tips
#CustomerRetention #CustomerMotivation #BusinessGrowth #SalesStrategies #MarketingTips #CustomerLoyalty #BusinessDevelopment #Renewals #ClientRelationships #Entrepreneurship

[Philippe Mesritz @pmesritz]

Customer Success Secrets: Boost ROI & Business Value
#CustomerSuccess #ROI #CustomerOnboarding #CustomerRelationships #BusinessGrowth #CustomerRetention #VoiceOfTheCustomer #AgileBusiness #CustomerFeedback #SalesStrategy

[Philippe Mesritz @pmesritz]

Stop Content Noise: Target Your Customer's Journey
#ContentDelivery #CustomerJourney #CustomerExperience #SelfService #AI #CustomerSuccess #ContentStrategy #DigitalMarketing #CustomerEmpowerment #ContentOptimization

[Philippe Mesritz @pmesritz]

AI: Revolutionizing Workplace Knowledge & Customer Success
#AIWorkplace #KnowledgeManagement #AISolutions #CustomerCommunication #DigitalTransformation #Renewals #SalesStrategies #CustomerSuccess #AItechnology #3WhysProcess

[Philippe Mesritz @pmesritz]

Revolutionizing Workplace Knowledge & Customer Success
#AIWorkplace #KnowledgeManagement #AISolutions #CustomerCommunication #DigitalTransformation #Renewals #SalesStrategies #CustomerSuccess #AItechnology #3WhysProcess

[Philippe Mesritz @pmesritz]

Secret Customer Success Process Revealed!
#VoiceOfTheCustomer #CustomerFeedback #CustomerSuccess #CustomerExperience #CrossFunctionalCollaboration #BusinessStrategy #ProcessImprovement #CustomerInterview #MilestoneAchievement #Teamwork

[Philippe Mesritz @pmesritz]

AI Solves Cross-Functional Communication Problems
#AI #CrossFunctional #SalesProcess #CustomerSuccess #3Whys #CustomerValue #AISolutions #BusinessEfficiency #Teamwork #Productivity

[Philippe Mesritz @pmesritz]

Self-service is crucial for all customers, not just the "digital touch" or "lower tiered" accounts, and can provide greater value for customers when applied strategically. Just a personal experience recently! #selfservice #saas #customersuccess

[Philippe Mesritz @pmesritz]

Check out my latest article: AI & the Customer Journey https://t.co/1Aj1Gj4l2K via @LinkedIn