pmiani

Customer experience strategists, coach for innovation. Designing engaging digital experiences since 1996

[pmiani @pmiani]

"The courage to start.
The discipline to focus.
The confidence to figure it out.
The patience to know progress is not always visible.
The persistence to keep going, even on the bad days.

That's the formula."

— @shaneparrish

[Blake Burge @blakeaburge]

According to Steve Jobs, there is one single thing that "separates the people that do things from the people that just dream about them."

It isn't their intelligence, their work ethic, or their financial means.

It's something much more simple...

When Jobs was only 12 years old he opened the phone book and placed a call to Bill Hewlett (the co-founder of Hewlett-Packard).

On the call Jobs asked if Bill happened to have any spare computer parts he could have for a project he was working on––building a frequency counter.

Not only did Bill have the parts, he gave Steve a job that summer working on the assembly line at his company.

To quote Jobs, "I was in Heaven."

So what did Jobs do that was so special? (Besides calling the co-founder of a computer company when he was just 12 years old).

He asked.

Yep, that's all.

So many of us are held back by our own self-doubt or unwillingness to ask that opportunities we never even know are available pass us by.

A simple question I've used for years that has served me well:

Will I be any worse off than am I now by asking for this opportunity?

If the answer is no, which I'd argue it almost always is, ––then you've got nothing to lose.

If you're too afraid to ask, you're too afraid to fail.

And without failure, you'll never grow.

Just take action. Just ask.

If you enjoy content like this, follow me @blakeaburge for more.

[pmiani @pmiani]

I just published Environmental Sustainability for digital services: https://t.co/ZZozzLul3j

[Snook @wearesnook]

As designers, how can we shift the brief to prioritise the planet?

🌍 Aim: Define a purpose that maximises impact
🌍 Frame: Connect to ideas that move people
🌍 Game: Invite participation, co-creation and community

@UrgeCollective #DesignForPlanet #COP26

[JC Chouinard @ChouinardJC]

Tip#1 of #sustainableweb: Here is the complete post on detailed steps on how to build a more sustainable website
https://t.co/3WH5aU72sV

[pmiani @pmiani]

“ Sustainability and regenerative cultures are not end-points to be reached but continuous processes of collective learning. ” — @DrDCWahl https://t.co/q04KKxrQYE

[SPACE10 @space10_journal]

Upon first glance, there is nothing wrong with human-centered design. It’s an empathetic, participatory approach to problem-solving grounded in listening, dialog, and humbleness.

But ...

[pmiani @pmiani]

I've given my #voicefortheplanet to call for a #newdealfornature. Nature is vital for our health, our livelihoods and our wellbeing. Let's set the planet on a path to recovery by 2030. https://t.co/zygERCczsm #naturematters https://t.co/aAIbs7NjZr #naturematters

[pmiani @pmiani]

I'm attending this event. RT if you think others will find this helpful 🙌 https://t.co/rSLRu8AZT4 #digileaders

[Vala Afshar @ValaAfshar]

Wearing face masks will save lives

[Freehand by InVision @InVisionApp]

In this bonus episode of the #DesignBetter podcast, InVisioner’s @RMBanfield and @alisonrand share best practices for facilitating remote design sprints, reviews and more 🎧 https://t.co/dsv1FZk7aF

[Roger L. Martin @RogerLMartin]

The four books that I think are a must on strategy are:
The Prince by Niccolò Machiavelli
The Concept of Corporate Strategy by Kenneth Andrews
Competitive Strategy by @MichaelEPorter
Business Model Generation by @AlexOsterwalder & @ypigneur

[Jared Spool @jmspool]

Innovation is not creating something new.

Innovation is not inventing something that didn’t exist before.

Innovation is adding new value that didn’t exist before.

[pmiani @pmiani]

@BorrowMyDoggy hi, I’m a member but can’t find a way to search x dog walkers. Could you please help? Thanks.

[Andy Budd @andybudd]

In the process of curating our @UXLondon and @LDconf events, I watch around 200+ conference talks a year. Here's a quick thread on things I find work well and work poorly.

[Melissa Daimler @MelissaDaimler]

Love these four principles @Novartis CEO keeps in mind to manage stress: mindset, movement, nutrition & recovery. Set intentions every day. What’s the impact you want to have? @nytimesbusiness
https://t.co/CveVeMs8Sv

[pmiani @pmiani]

@UKGap your website and app are not letting me to buy! When login it ask me to reset my password with a temporary password that I don’t have!

[pmiani @pmiani]

Fantastic and inspiring offsite last Thursday with all our 300+ Designers. Many interesting talks such as our Design Language for prosperity, by Steven Busuttil, Designing for branches by Elisabeth Mancini and the Mentoring journey by @mediapractice

Also…https://t.co/WfGkngQXTa

[pmiani @pmiani]

Looking forward to host our event tonight and share with all attendees how Design is helping to transform the bank and the company culture. #hcd #learningculture #lloydsbankinggroup #designatlbg https://t.co/wTKr4JbdKs