5/5
Another generic reply and I’m filing a FORMAL COMPLAINT with the Communications Authority of Kenya TODAY, with 8 days of screenshots as evidence.
Kazi ni kuambia watu “be patient” tu, @ZukuHome ?
Real people. Real livelihoods. DO YOUR JOB.
1/5 DAY 8 with NO WIFI, @ZukuHome I’m DONE.
Account: 01166442.
For 8 days, all I’ve received is copy-paste “be patient” replies. You’ve requested my account number 3 times and claimed my issue was “escalated” 10 times. Still NOTHING.
4/5
I want ONE of TWO resolutions TODAY:
A technician fixes the FAT signal and restores my WiFi TODAY.
OR
A FULL refund for my remaining 2 months, plus compensation for 8 days without service and the bundles I’ve had to buy.
@ZukuHome Stop treating this like a new complaint every time I follow up. The issue is already on record, technicians have visited twice, and my service is still not restored after more than a week. Take ownership, give me a clear resolution timeline, and fix it. Ac no. 01166442
@ZukuHome My account was paid in August and the next payment is due in December, yet I’m still without the service I’m entitled to after a relocation. I’ve waited over a week and had two technician visits with no fix. What exactly am I paying for?
@ZukuHome This is beyond frustrating. My relocation/service outage has been unresolved for over a week, despite your technicians visiting TWICE. How many visits does it take to restore a paying customer’s service? This is unacceptable. Resolve it, don’t send another technician.
3/3
Meanwhile, brand-new accounts in the very same building are getting same-day activation. So clearly, the technical capacity exists. @ZukuOfficial, stop wasting my time with endless technician visits and give me an actual resolution. Account: 01166442.
Female Track Athlete of the Year nominee ✨
Repost to vote for @Kipyegon_Faith 🇰🇪 in the #AthleticsAwards.
Voting closes on Sunday 19 October at 11:59 PM CEST.
It's insane how costly @KenyaPower tokens have gotten over the last few months. Tokens 1000 Kes have reduced by 21 units since Oct 2024
Oct 24 to Dec 24- 49.0 Units
Jan 25 to Feb 2025 -39.3 units
Mar 25 -35.2 units
Apr 25- 34.1 units
May 25- 34.4 units
Jun 18th – 27.9 units