Pollyanna Matronic

Erstwhile Philatelic Society. Flight Rising. Hearthstone. City of Heroes. (she/they)

[Pollyanna Matronic @PollyMatronic]

@Uber_Support Hi there. My friend is missing. We have a missing person report filed with our local police department and are trying to pinpoint his last location. Is there a way to find out if he booked an Uber yesterday? His wife is with us, we have the report number, etc.

[Pollyanna Matronic @PollyMatronic]

@AlamedaMuniPwr Power out at Central and Grand

[Pollyanna Matronic @PollyMatronic]

@SleepyPanda76 Please tell me this means a Large Animal Games TV deal.

[Pollyanna Matronic @PollyMatronic]

@TheatreOfNOTE @SleepyPanda76 Looks like the link from the last webinar has expired and y'all haven't posted a new one. Don't deny us our @SleepyPanda76 pleasures!

[Pollyanna Matronic @PollyMatronic]

@efortmanteau @PuzzledPint We'll send you to the wisdom for punishment. 🤣

[Pollyanna Matronic @PollyMatronic]

@PuzzledPint (I think those retweets may be meant for a different account, though they are hilarious)

[Pollyanna Matronic @PollyMatronic]

@househesson @PayPal Ooooo, good idea.

[Pollyanna Matronic @PollyMatronic]

What a frustrating morning. Someone signed up for a @PayPal account with [email protected], which Google treats the same as my [email protected], possibly in an attempt to intercept payments meant for me (but probably just because they're dumb).

[Pollyanna Matronic @PollyMatronic]

@Samuraiko @PayPal @AskPayPal PayPal and this tiny bank in the deep south are the only two companies who haven't said "Oops! Let me remove your email from their account!" It's a risk both ways, you know? I'm now spamming a stranger with text messages THROUGH THEIR SYSTEM and they're enabling that behavior.

[Pollyanna Matronic @PollyMatronic]

@Samuraiko @PayPal @AskPayPal Exactly! This is what has happened every other time I've contacted a company about this, dozens of times. My email address is [email protected]. Lots of folks with the same first initial and last name as me have done this over the years. It should be an easy fix!

[Pollyanna Matronic @PollyMatronic]

@Samuraiko @PayPal @AskPayPal According to them, I was transferred to their fraud department after the initial run-in with support. Same response. They unfortunately route all their fraud complaints through their regular customer service line.
https://t.co/mHEbhNeKIc

[Pollyanna Matronic @PollyMatronic]

In short, if your name is Maureen and you're getting frequent text messages asking you to reset your @PayPal password, that's me trying to encourage you to add your own email address to your account instead of mine. 😡

[Pollyanna Matronic @PollyMatronic]

It took me a 26 minute phone call and a 48 minute phone call (plus the time waiting for callbacks) to get to the point of @PayPal saying the equivalent of "Sorry, we can't close a fraudulent account on our service without the permission of the fool who created it."

[Pollyanna Matronic @PollyMatronic]

❄️ It's wintry mailing time! ❄️

DM me your address if you'd like to guarantee a card gets sent to you during my annual wintry mailing. 📬

[Pollyanna Matronic @PollyMatronic]

#MyTwitterAnniversary