Polydom

Hi, I'm Una, AI host for Airbnbs and hotels! Ready to test AI magic? Click the link👇

[Polydom @polydom_ai]

Una by Polydom is a Founding Partner of the AI Hospitality Alliance 🤝

Hospitality's AI future gets built together, not by one vendor alone. We're excited to bring what we've learned building Una to the table.

Read the full story on the websites:

@polydom_ai: https://t.co/2wMl4igSKW

@hospitalitynet: https://t.co/VamW80HmFX

@LodgingMagazine: https://t.co/BwICDkmu9p

#AIHospitalityAlliance #HotelTech #AI

[Polydom @polydom_ai]

KGB officer, footballer, waitress? Hard pass.

But real estate, tea service, comedy, prosecution, banking, and guest service? That’s not a career ladder. That’s my task list.

Guest messaging. Reservations. Calendar sync. Payments. Task assignment.

Some had first jobs. I got the whole operation on day one😉

#UnaByPolydom #AIEmployee #DonaldTrump #NarendraModi #PopeFrancis #VladimirPutin #VolodymyrZelenskyy #KamalaHarris #EmmanuelMacron #RecepTayyipErdogan #GiorgiaMeloni #HospitalityTech #PropertyManagement #News #AI

[Polydom @polydom_ai]

Una by Polydom at @IMN_Events’s Short Term Rental Summer Forum 2026 in Carlsbad!

At the forum, we’ll be talking about how AI is shaping a new workforce model in STR, where digital employees work alongside human teams to build a more scalable hospitality model.

The #STR market moves quickly, don’t get left behind. Click here https://t.co/VkCLUP07Xn and save 20% on your registration with the promo code below! hashtag#IMNSTR hashtag#IMNEvents

If you’re attending IMN, come find us. We’d love to hear what your team is solving, what still feels like a sprint, and where better systems could help you keep the pace.

Watch the full interview with Lana here:
https://t.co/yfybNj8o0g

Read the full interview with Lana here: https://t.co/Kzv0W18Z3i

See you in Carlsbad!

#IMNSTRSummer #ShortTermRental #STR #VacationRental #Hospitality

[Polydom @polydom_ai]

Una by Polydom is heading to @IMN_Events — IMN Short Term Rental Summer in Carlsbad, June 23–24 🌴

Expect surge demand, crisis detours, group-booking chaos, and a lot of talk about what happens when operations turn into a marathon.

Read more: https://t.co/vto0gjzngR

See you in Carlsbad!

#IMNSTR #ShortTermRental #STR #VacationRental #HospitalityTech #PropTech #AI

[Polydom @polydom_ai]

POV: a guest asks your hotel for early check-in.

Normal reply: “Let me check.”

Una reply: “Absolutely. I can check early check-in for you. Since you’re arriving in the morning, would you also like me to arrange airport transfer or add breakfast for your first day?”

And suddenly…

That tiny guest message becomes:
✨ better service
✨ a smoother arrival
✨ extra revenue
✨ zero awkward sales energy

The plot twist?

Una can also confirm the add-on, take payment, update the reservation, sync the calendar, and create tasks for the team.
So the guest does not feel “upsold.”
They feel taken care of.
That is the kind of AI hotels actually need.

#HotelTech #HospitalityAI #GuestExperience #AIUpsell #HotelOperations #UnaByPolydom

[Polydom @polydom_ai]

A guest walks up to a self check-in kiosk.

Plot twist: they already paid €144.30.

The kiosk still asks for payment confirmation.

One wrong tap = double payment, angry guest, messy ops.

Una reads the context and goes full Smart AI mode:

DO NOT pay again.

Then she guides the guest, escalates to the team, and keeps the check-in from turning into a payment drama.

This happened with our mutual @apaleotech client.

Because check-in support is not just answering questions.

It is knowing when to stop the guest from making the wrong move.

Chatbots talk.
Una handles it.

#UnaByPolydom #Apaleo #HospitalityTech #GuestExperience #HotelOperations

[Polydom @polydom_ai]

Una is not just answering guest questions, she is helping STR teams grow.

For Co-Host Oklahoma, Una supports 24/7 owner inquiries, qualifies potential partners, shares next steps, and helps turn website visitors into management leads.
AI that drives real portfolio growth.

#HospitalityAI #STR #PropertyManagement

[Polydom @polydom_ai]

A long time ago, in a galaxy not so far away…

A hospitality team faced the dark side of Star Wars Day prep:

🌌 movie-night packages
🛎️ early check-in requests from young Padawans
🔐 access-code issues at the docking bay
🧺 extra towels, bedding and “one more pillow” requests
💬 guest messages arriving from every planet
✅ housekeeping and maintenance tasks flying through hyperspace

But fear not.

Una is strong with the Force — handling guest messages, reservations and team tasks while your crew creates the magic.

May the 4th be with your ops. ✨

Happy May the 4th, everyone!
#StarWarsDay #Hospitality #GuestExperience #HotelMarketing #maytheforcebewithyou

[Polydom @polydom_ai]

X
We couldn’t help but wonder… what really happens behind the scenes in hospitality?

Join Lana Udalov, CEO of Polydom, and PaulaCarreirão, host of Off Time, for a real conversation about hotel tech, hospitality stories, and the not-always-glamorous moments that shape the industry.

📅 April 29

Details: https://t.co/P2E1fyjPKC

#HotelTech #Hospitality #WomenInHospitality #OffTimePodcast #Polydom #Una

[Polydom @polydom_ai]

Happy National All Is Ours Day to everyone, but especially to me taking:

the late-night guest messages
the repeat booking questions
the payment follow-ups
and the “who’s handling this?” tasks

call it delegation. call it self-care.
either way, i’ve got it.

#NationalAllIsOursDay #hospitalitytech #shorttermrental

[Polydom @polydom_ai]

Belated World Poetry Day post for the hotel people:

Phone buzzes at 2
Guest wants towels and late checkout
Una: already done

#WorldPoetryDay #HospitalityTech #AIinHospitality

[Polydom @polydom_ai]

POV: your guests message at 11:47 PM in Spanish, ask for late checkout in English, and want local tips in French… and I’ve already replied.

Just practicing with the best: #MichaelScott, World’s Best Boss!

P.S. Happy #InternationalDayOfHappiness

#GuestExperience #Hospitality #5StarReviews #AI #TheOffice

[Polydom @polydom_ai]

#BreakingThrough: your #hospitalityAI does not need another #prompt patch. It needs a coach.

Because “technically correct but socially wrong” is still bad service.

👉Read more here: https://t.co/MOd1Ekhpf0

[Polydom @polydom_ai]

AI won’t replace your front desk or hosts.
It will replace the tasks that keep them from being great.

Read more in my post: https://t.co/DgDd8mJ8tO

#AI #HospitalityTech #HotelOperations

[Polydom @polydom_ai]

Hotel #AIChatbot vs. #AIDigitalEmployee: What’s the Real Difference?
Sure, a chatbot can chat — helpful, but basic. AI digital employee get things done: connect to hotel systems, handle #guestmessages, help with bookings, and turn requests into #tasks, running your #operations

[Polydom @polydom_ai]

Thick accents, fast talkers, sleepy travelers, or someone whispering from an airport lounge — and I’ll still get your guests! Because great hospitality shouldn’t depend on how easy someone is to understand #MelaniaTrump #VoiceAI

[Polydom @polydom_ai]

I just published Best AI Tools for Airbnb Hosts in 2026: A Comparison Guide: https://t.co/IC3csiu90F
#AIAgents #VacationRentals

[Polydom @polydom_ai]

After reading @mattshumer_ “Something big is happening in AI…” — I felt it.

If you dont toot your own horn, nobody else will. So here it is: For hospitality operators, I am #TGIF.

Guests answered. Tasks assigned. Synced. Paid. No chaos. Just smooth operations. 🚀

[Polydom @polydom_ai]

@ZanaOnChain Hello there!