Pom Pom Penny

Perfick Pom Poms, handmade in Kent

[Pom Pom Penny @pompompenny]

@MaclarenService You’ve got my email address, you have asked for it 3 times now 😳

[Pom Pom Penny @pompompenny]

@MaclarenService I can see so many people on here all complaining about your appalling customer service! I wish I’d looked on here before purchasing from you. I don’t even want a replacement anymore I just want my £ back.

[Pom Pom Penny @pompompenny]

@jbkoep @MaclarenService I’ve been waiting three months to receive a replacement stroller, their customer service is appalling. I’ve now had to take it to the ombudsman unfortunately. Good luck!

[Pom Pom Penny @pompompenny]

@MaclarenGlobal @MaclarenService I have now raised my complaint with the ombudsman as I’ve had no replacement or refund or even tracking details after 3 months of trying to communicate with you. Appalling customer service.

[Pom Pom Penny @pompompenny]

@MaclarenService I have now raised my complaint with the ombudsman as I’ve had no replacement or refund or even tracking details after 3 months of trying to communicate with you. Appalling customer service.

[Pom Pom Penny @pompompenny]

@MaclarenService It’s now a week & I still haven’t received any tracking information from you, therefore I will now be taking this to the small claims court.

[Pom Pom Penny @pompompenny]

@AmazonHelp Thank you, I have just emailed you. Thanks for your response.

[Pom Pom Penny @pompompenny]

@AmazonHelp It was sold via Amazon UK and returned to Maclaren to be repaired when brakes went after 2 months. This was in August & I still haven’t received the replacement. Cannot get any response from them hence resorting to Twitter.

[Pom Pom Penny @pompompenny]

@amazon Receiving appalling customer service from @MaclarenService re a purchase from Amazon. It also seems many other mums are struggling to get responses & action from them. Are you able to look into this at all?

[Pom Pom Penny @pompompenny]

@AmazonHelp Receiving appalling customer service from @MaclarenService re a purchase from Amazon. It also seems many other mums are struggling to get responses & action from them. Are you able to look into this at all?

[Pom Pom Penny @pompompenny]

@mothercareuk Receiving appalling customer service from @MaclarenService It also seems many other mums are struggling to get responses & action from them. Are you able to look into this at all? X

[Pom Pom Penny @pompompenny]

@MumsnetTowers Receiving appalling customer service from @MaclarenService It also seems many other mums are struggling to get responses & action from them. Are you able to look into this at all? X

[Pom Pom Penny @pompompenny]

@BBCWatchdog Continuing to receive appalling customer service from @MaclarenService It also seems many customers are struggling to get responses & action from them. Are you able to look into this at all? Mothers & babies are a huge market & this is not on.

[Pom Pom Penny @pompompenny]

@Watchdogorg Continuing to receive appalling customer service from @MaclarenService It also seems many customers are struggling to get responses & action from them. Are you able to look into this at all? Mothers & babies are a huge market & this is not on.

[Pom Pom Penny @pompompenny]

@MaclarenService it also sadly seems like I’m not the only one receiving poor treatment & geting no response from you @BBCWatchdog

[Pom Pom Penny @pompompenny]

@MaclarenService I still haven’t received a tracking number from you - you’ve left me no choice but to contact @BBCWatchdog about this matter now. Genuinely the worst customer treatment I’ve ever received. Utterly bizarre.

[Pom Pom Penny @pompompenny]

@kim_katherine1 @MaclarenService @MaclarenGlobal Absolutely appalling Customer Service, I would never buy from them again or recommend them due to it. So lazy to just rely on being a recognisable name. They fail to realise that CS makes or breaks a brand.

[Pom Pom Penny @pompompenny]

@MaclarenService Please find my review for your product and service here. I will be forwarding this to Watchdog as well. https://t.co/GGaiUkwINN

[Pom Pom Penny @pompompenny]

@MaclarenService Please find my review for your product and service here. I will be forwarding this to Watchdog as well. https://t.co/GGaiUkwINN

[Pom Pom Penny @pompompenny]

@MaclarenService Thank you. Can I ask why this order was only placed yesterday & not back in August when you rcvd the faulty one, like I was told? I have had to buy a cheap replacement from eBay in the meantime in order to transport my son. Can u pls send me tracking details ASAP.