@TMobile@TMobileHelp absolutely screwed me over today. Trying to get my gf on the plan and upgrade her phone. Went to store where they told us we would get a new phone deal for switching. First we have to call to transfer number. Call was over two hours and they messed it up.
Call again and over two hours later we finally transfer the line. We go back to the store and they tell us the new phone deal had to be done in store and it no longer exists. I used to preach about how T-Mobile was the best carrier. Not anymore. Ridiculous