Poornima Devendra

[Poornima Devendra @poo_devendra]

@qatarairways Hi @qatarairways I still did not hear from you or your customer support team, neither by DM nor by email.
I hope you will soon.

[Poornima Devendra @poo_devendra]

Dear @qatarairways While everyone has an eye on you for the football, somewhere an ordinary and loyal traveller is facing a problem with your service and no proper customer support

[Poornima Devendra @poo_devendra]

@qatarairways Thank you for your reply. I have sent you a DM and again raised a concern in your portal(after last 2 attempts with absolute no response from your customer care).
Case no- CAS-845531-Z9C7M3.

[Poornima Devendra @poo_devendra]

cancellation fee was applied without my knowledge or consent.

**What We Are Requesting:**
- An immediate review of this case

[Poornima Devendra @poo_devendra]

processed and to my shock, I was informed that the return flight had also been cancelled and that a €300 cancellation fee had been charged. This charge was never disclosed, requested, or confirmed by me at any stage.

[Poornima Devendra @poo_devendra]

**Our Concerns:**
1. The refund prompt on the Qatar Airways app and website was misleading and did not clearly indicate it would affect the return flight.
2. There was no warning or disclosure that initiating the refund would cancel the second leg of the journey.
3. The €300

[Poornima Devendra @poo_devendra]

We chose Lufthansa at a higher ticket rate bcos we have been traveling, and bcos I could do all the necessary things that is needed. If this was mentioned that my parents had to do a counter checking, I wouldn’t have booked a ticket. I sincerely request you to help me with this.

[Poornima Devendra @poo_devendra]

If you understand, they are old and it’s the first time that they are traveling. I do not want to make this as a bad experience and make them struggle at the counter. Also, I need a feasibility of a choosing the seats by my own.

[Poornima Devendra @poo_devendra]

@BeingSalmanKhan Sir, A humble request- Please acknowledge the winners and participants of Paralympics ..