Shelly

Not here

[Shelly @popy_1]

@SloughCouncil @douggwscott How rude! This person pays their council tax and expect the services they pay for. They have the right to complain via every available avenue.

[Shelly @popy_1]

@SloughCouncil @nlmo3954 You keep saying this. My Mum’s hasn’t been collected for 3 weeks. Stop ‘passing it on’ and get whoever runs the outsourcing account to remind them of the terms in the SLA and their KPIs - assuming they were included in the contract. Mum won’t even open it now, it’ll be rancid.

[Shelly @popy_1]

@jaydee_97 You can’t beat a quality built car

[Shelly @popy_1]

It’s a massive goodbye to Vertu BMW - I’ve put a deposit down on a new (to me) car. Entering my Volvo era.

[Shelly @popy_1]

@metal4always They are steep. Festival prices.

[Shelly @popy_1]

Joined the queue for shits and giggles #BlackSabbath

[Shelly @popy_1]

@superchris57 @O2UK @BlackSabbath @TicketmasterUK The cancelled @OzzyOsbourne show was the first show we booked as a ‘couple’ after meeting at Download in 2018. Would have been nice to see him together, but hey ho.

[Shelly @popy_1]

Not impressed that I sat in the @o2uk presale waiting room and then the queue for the @BlackSabbath show only to find there were no accessible options. Zilch. Nada. They were an option on the artist presale yesterday. Have they all gone already @ticketmasteruk?

[Shelly @popy_1]

@wsmsteve It’s a farce

[Shelly @popy_1]

@TauntonPeregri @TauntonMinster Fabulous to see you back, they have been very vocal recentlt! Will you also be posting on any other platform this year?

[Shelly @popy_1]

@nate_williams23 @O2UK @BlackSabbath @TicketmasterUK I wasn’t disbelieving you. Just shocked at the low number. We’ve given up on the idea. There’ll be a tiny amount of ambient accessible seats and zero chance of getting normal seats in an area I could manage (I’ve not tackled stadium step for years)

[Shelly @popy_1]

@nate_williams23 @O2UK @BlackSabbath @TicketmasterUK Wow! Is that all? Looks like I won’t be going then, unless I’m lucky enough to find seats in that locality.

[Shelly @popy_1]

@edddiemvnson 😟

[Shelly @popy_1]

@Vertu_CustCare @VertuMotors @BMW It was emailed into your customer service team who passed it straight to the dealership I was complaining about. They have patronised me and insulted me by insinuating that I was looking for some form of recompense. This isn’t the first issue I have had with a Vertu dealership

[Shelly @popy_1]

Had a non-response to my complaint to @VertuMotors @bmw to which I’m considering my response.
But it’s nice to know that the business manager is glad the gearbox failure didn’t happen in a more dangerous situation, which could have been fatal.

[Shelly @popy_1]

Car has been collected and I’ve sent a formal complaint to @VertuMotors and @BMW_UK. Within 2.5 hours corporate Vertu had passed the complaint to my local Vertu who emailed possibly one of the most patronising responses I’ve ever received. It basically reads…

[Shelly @popy_1]

Was it something I said?

[BMW UK @BMW_UK]

We’re no longer posting on X.

Don't worry though, our Customer Support team is still here if you need us.

You can also see all the latest BMW news by following us on Facebook and Instagram at BMWUK.

#BMWUK

[Shelly @popy_1]

I’ve been very moany about car dealerships lately, so I would like to say the both @ToyotaUK and @LexusUK in Exeter have excellent customer service.

[Shelly @popy_1]

@jaydee_97 Can’t see that happening

[Shelly @popy_1]

Car has been collected and I’ve sent a formal complaint to @VertuMotors and @BMW_UK. Within 2.5 hours corporate Vertu had passed the complaint to my local Vertu who emailed possibly one of the most patronising responses I’ve ever received. It basically reads…

[Shelly @popy_1]

I have had an email from @vertumotors @BMW_UK…
It appears that “NSF output shaft not fully engaged into diff…shaft has pulled circlip out part of the way…no oil loss…no damage to teeth…suspect wear to circlip” Isn’t it amazing that another part has failed so soon…

[Shelly @popy_1]

…they’e actually going to do anything as they’ve not acknowledged a single thing I put in my email apart from inconvenience. I mean, I’ve now got a car that I no longer feel safe driving, but that’s fine because they did a brake service for free. The motoring ombudsman is next.

[Shelly @popy_1]

… ‘well, it’s difficult to diagnose faults, but we have given you freebies’ the freebies being refitting the gearbox that didn’t need taking out in the first place and carrying out my brake fluid service which I didn’t authorise. I have zero confidence that…