portalroftzed

[portalroftzed @portalroft]

@cz_binance Dear @cz_binance
I am a Binance user affected by the Sumatra disaster. Please change the requirements for receiving aid to a KYC-compliant account before December 3, 2025. And those who have not had time to do KYC proof of address can still receive this assistance.

[portalroftzed @portalroft]

@BinanceHelpDesk @binance I represent several users. We request that the requirements for aid recipients be changed, requiring a minimum of one year of KYC, and that those without proof of address still be allowed to receive aid from @binance.

[portalroftzed @portalroft]

@BinanceHelpDesk @binance And it's still unfair, sir. Indirectly, the statement about the Sumatra disaster assistance makes the affected users even sadder. Because the conditions are unfair, especially for those truly affected by the disaster.

[portalroftzed @portalroft]

@BinanceHelpDesk @binance I previously chatted with an agent from the Binance app to clarify this. However, the only eligible users to receive assistance were those with KYC proof of address.

[portalroftzed @portalroft]

@binance I truly hope that my voice is heard by the management team overseeing this relief effort. Thank you for your time and consideration.

@binance

[portalroftzed @portalroft]

@binance Thank you in advance for your attention and concern for Indonesia.
But I want to say,
I am a long-time Binance user. I am writing to express my concerns regarding the eligibility requirements for the Binance disaster relief program in Sumatra, which I find to be somewhat unfair.

[portalroftzed @portalroft]

@binance I kindly ask you to reconsider these requirements. Ideally, the criteria should include users who have completed basic KYC (ID card and face verification), as the ID card already clearly states the user’s residential address.

[portalroftzed @portalroft]

@binance This feels incredibly disheartening.

[portalroftzed @portalroft]

@binance To the Binance team, please consider this scenario: I am an active Binance user who has completed identity KYC but not PoA. My neighbor is an inactive user who happens to have full KYC/PoA. We were both hit by the same disaster, yet they receive aid while I do not.

[portalroftzed @portalroft]

@binance I was initially overjoyed to see Binance supporting its community during such a difficult time, but that joy turned into deep disappointment when I realized I was ineligible despite being a victim of the disaster.

[portalroftzed @portalroft]

@binance I am confused and saddened as to why the relief is strictly limited to users who have completed the Proof of Address verification.

[portalroftzed @portalroft]

@binance I live in Medan, North Sumatra, and I am one of the users directly affected by the recent flooding. Although I completed my KYC verification before December 3rd, I had not yet completed the "Proof of Address" (PoA) level.

[portalroftzed @portalroft]

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[portalroftzed @portalroft]

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[portalroftzed @portalroft]

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[portalroftzed @portalroft]

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[portalroftzed @portalroft]

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