Porter Airlines/Support

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[MishaRamsay @MishaRamsay2393]

@porterairlines stranded passengers at SFO (PD672, Sept 3). No hotel rooms, names weren't on the list, and zero food vouchers supplied. Returned to SFO at 4:30 PM & your desk was completely abandoned. Next day staff blamed us for your mess. DM me back to fix this.

[Gita Kruger @drgitakruger]

@porterairlines FYI your website is down/glitching.

[Rob Chang @omnipotent32]

@porterairlines on a flight to Toronto from Newark and everyone was forced to gate check their roller bags. The doors are closing and this is what the overheads look like throughout the plane. This is ridiculous.

[Rythal @RythalWoW]

@porterairlines Is there something going on with the phone's today? I've been on hold for 6 hours total between 2 calls... each time it says 2 hour wait, then shortly after the 2.5 hour mark the line goes silent as if failed connection / call drop.

[Porter Airlines/Support @potrq_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@gtrichilo

[Gabriella @gtrichilo]

@porterairlines canceled flights happen but not rebooking your passengers on the next flight and forgetting we even existed is definitely not a good flex

[Porter Airlines/Support @potrq_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@skippye_

[Skip @skippye_]

@porterairlines Great job in screwing up our vacations. Can’t get a plane on time. Too short of connections. Really not impressed by the quality of communication. Difficult to have someone on a phone call to help.
Ridiculous staff on site not giving any useful information..

[Porter Airlines/Support @potrq_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@QLarms

[Q24 @QLarms]

@porterairlines worst customer experience I’ve ever received. About to miss a best friends wedding due to short staffing from Porter at Montreal Trudeau airport. No one from Porter customer experience will respond to assist with new flights.

[Porter Airlines/Support @potrq_]

Apologies for the mix up, kindly follow us back and send us a DM with your details for additional assistance
@piggles70

[🇨🇦 @piggles70]

@NicholasGess @porterairlines Thank you. Booked through Hopper, but both legs on the same e-ticket. Hopper told us we have to deal with Porter. Literally have no idea at this point whose responsibility this is. Complicated by the fact that our Mtl-Madrid flight is a Porter flight, operated by Air Transat.

[Porter Airlines/Support @potrq_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@musclerush

[musclerush @musclerush]

@porterairlines why i have to wait 8 hours to talk to an agent , your web payment system is currently broken as i cant complete a seat change purchase while checking in or after check in

[Porter Airlines/Support @potrq_]

Apologies for the mix up, kindly follow us back and send us a DM with your details for additional assistance
@erinbowbooks

[Erin Bow @erinbowbooks]

Why I am not in Newfoundland.

I got invited to a home-brew writing retreat in Newfoundland. I dothetrd over the cost and the timing but said yes.

And yet, I am not in Newfoundland. Here is why.

[🇨🇦 @piggles70]

This is actually insane. Because we couldn’t reach customer service anywhere else, we called @porterairlines customer service in Vancouver. We were on hold with a gentleman for 15 minutes, who then said “sorry I cannot help you” and HUNG UP.

[Porter Airlines/Support @potrq_]

Apologies for the inconvenience, kindly follow us back and send us a DM with your details for additional assistance
@piggles70

[🇨🇦 @piggles70]

Hey @porterairlines, we were stuck on the tarmac at Montreal last night, and as a result missed our connecting flight to Madrid. Porter is telling us it’s an air transit problem. Air transit said it’s definitely a Porter problem, because we booked through you. What’s going on??

[Erin Bow @erinbowbooks]

@porterairlines That, the keen observer will note, would have left me stranded in Deer Lake, five hours away from where I needed to be. I couldn’t ask three people to hang out at the Deer Lake Airport motel, and I couldn’t afford a rental car on my own account.