As of April 11, 2019, @SRAMroad acquired the PowerTap product line. The @quarq team at SRAM’s Spearfish location will champion PowerTap customers and the product line. Please contact Quarq CS for any product questions: [email protected] or 800-660-6853
@bigbadbaboonboy@UKCycleChat@Garmin Scot, If you connect the pedals to the PowerTap Mobile App, are you able to connect both pedals? If not, shoot us an e-mail or give us a call and we can do some troubleshooting
@planetwylie Sorry to see you are having issues with your battery caps. I see you are already in contact with our customer service department. They should be able help you out with this
@chontheroad The transition will take place over the coming weeks with business continuing as normal until further notice. Saris will continue to ship and service PowerTap product on behalf of SRAM during this transition.
@edencyclingbore Our replacement sets usually come with a 1 year warranty. Whether it is under warranty or not, our service team can get you back up and riding
@JustinHeadlow@gplama Hey Justin: If you're having issues with your pedals, send us an email to [email protected] and we'll be able to help you out or DM us here and we can work on them.
@irDavidIRL Hey David: First, awesome dog pictures.
Second, according to DC Rainmaker, you should be able to set the crank length on the Bolt in the Sensor Settings.
If that doesn't seem to work, let us know. Thanks!
@achillecarette Hey Achille: It looks like one of our customer service specialists was able to help you out. We try to respond to emails within 24-48 hours, but during this time of year, we have a lot of requests, so we're doing our best to keep up. Thanks and enjoy the pedals!
@mster_scientist You're going to want to use standard lithium batteries only and avoid all rechargeable batteries. Anything outside of a standard lithium battery could have discrepancies in size as well as reliability.
@irishivor Hey Dave: At this time, we do not have a release date for an Android app, but the fastest way to get future updates is via our newsletter which you can sign up for at https://t.co/hK04SzsqeJ
@pllowry At this time, the only application capable of delivering detailed pedal metrics for Androids is the Rouvy application. We apologize for any inconvenience.