Paperless Post Help

We're here to help you with any questions you have about @paperlesspost, M-F 10-6 ET. Site status updates can also be found at

[Paperless Post Help @pp_support]

@marcilthompson @paperlesspost Hey Marci! We're here to help. Please DM us your account email and we can help from there!

[Paperless Post Help @pp_support]

@Trod61734031 @paperlesspost Hi there! We're so sorry for the trouble. Can you please DM us your account email address and we can resolve this right away! We're here to help!

[Paperless Post Help @pp_support]

@Revkin @paperlesspost Thanks for flagging! Feel free to forward any phishing emails to [email protected], and then mark as spam/junk within your email account.

[Paperless Post Help @pp_support]

[status] Monitoring: We have remedied the text issues, which are now sending to recipients, and will continue to monitor the site. https://t.co/bg7ZK9xyGt

[Paperless Post Help @pp_support]

[status] Investigating: We are currently experiencing an issue that is preventing SMS messages from being delivered. We are investigating the issue and will resend any affected messages once the issue has been resolved. https://t.co/cnaoYXlVnr

[Paperless Post Help @pp_support]

[status] Identified: We have identified the cause of the text issues and will keep you posted once a solution has been implemented. Thank you for your patience. https://t.co/GhsxFg304Z

[Paperless Post Help @pp_support]

[status] Resolved: Thank you for your patience! Amazon Web Services (AWS) have stabilized, and Paperless Post sign in, saving, sending, and loading are working as expected. https://t.co/jPnmuHrJDn

[Paperless Post Help @pp_support]

[status] Identified: We are experiencing intermittent site outages due to an upstream vendor issue.

More upstream information is visible on the AWS status page here:
https://t.co/ySyOQcM2Nf

Our apologies for the inconvenience. We wi… https://t.co/YwwXp8dXmr

[Paperless Post Help @pp_support]

[status] Monitoring: Now that Amazon Web Services (AWS) have stabilized, the issues affecting sending, saving, and loading on our site have been resolved. All systems are now operating normally, and we will continue to monitor. If you… https://t.co/9PFNEWJPSI

[Paperless Post Help @pp_support]

@Destineeee15342 Hi there! So sorry to hear about this, could you please DM us your account email address, we would be happy to take a look and get this resolved~

[Paperless Post Help @pp_support]

@sachpatro97 Hey @sachpatro97, thanks for reaching out. If you DM us, we can help you resolve any issues you may have. We look forward to hearing from you!

[Paperless Post Help @pp_support]

[status] Resolved: We have rolled back the change that was affecting Flyer saving on mobile, and the issue is now resolved. https://t.co/DZU2ZsS7RE

[Paperless Post Help @pp_support]

[status] Investigating: Attempts to save changes to Flyers on our app & mobile web may fail. We are currently investigating this issue to find a fix.

In the meantime, we recommend accessing your Flyer from our desktop site. https://t.co/PVPQQtrj4d

[Paperless Post Help @pp_support]

@nategilmore @paperlesspost Hi Nate — Paperless Post isn't able to access your contacts, or any other aspects of your Google account, without your prior permission. You can revoke this permission at any time via https://t.co/9M1jiIER3W

[Paperless Post Help @pp_support]

@milktea_matcha Hi Lena,

The issue is resolved now — if your event is still stuck in sending, please reach out to us at [email protected] and we can take a closer look!

[Paperless Post Help @pp_support]

[status] Identified: We have identified that our third-party email sending partner is experiencing intermittent delays delivering emails due to a service outage.

Your Card or Flyer sent via email may remain in "Sending..." status dur… https://t.co/XxlVYn4Q79

[Paperless Post Help @pp_support]

[status] Resolved: We have received confirmation from our third-party partner that the issue is fully resolved. https://t.co/atIX84AGzn

[Paperless Post Help @pp_support]

[status] Monitoring: Our third-party email sending partner has implemented a fix to allow delayed emails to be sent. We are seeing on our end that the delayed emails are now successfully going through. We will continue to monitor for … https://t.co/TPvyw3srrw

[Paperless Post Help @pp_support]

[status] Resolved: We have confirmed that our app and website are stable, and the incident has been resolved. https://t.co/efdRDAUfuE

[Paperless Post Help @pp_support]

[status] Investigating: The majority of Cards and Flyers on Paperless Post's website and app are currently not loading correctly. We are investigating the issue. https://t.co/ZZlb8SejuA

[Paperless Post Help @pp_support]

[status] Monitoring: We have identified and reverted the cause of the outage, and are monitoring for stability. https://t.co/D7my8HiSyH