Dave Vernon

Dave is an award winning industry recognised expert in Contact Centre planning & management; now a Director at The Forum

[Colin Parry OBE @ColinParryPeace]

Today my 12 yr son Tim is 41. His life was ended by an IRA bomb, but it helped bring peace to GB, NI & ROI thro @peacefoundation. Wendy and I wanted to make Tim’s life have meaning and I think we’ve done so. RIP Tim. Your light shines bright x. Please R/T

[Alvaria Inc @Alvaria_Inc]

Customer Magazine recently interviewed two @NobleSystems experts to get their take on how speech technology has evolved, especially in light of the "COVID effect" in 2020. Read the first part of their insightful interview.  #ReshapingCX @AspectSoftware https://t.co/JVQyniKl7e

[ContactCentres @contactcentres]

Aspect Software Announces Merger With Noble Systems to form Alvaria
https://t.co/DRcUGksNwX
#cctr #contactcentre

[Alvaria Inc @Alvaria_Inc]

Aspect and Noble and have become Alvaria. We’re reshaping customer experience with strength and efficiency, all focused on serving our collective enterprise customers. Learn more at https://t.co/HYldJtSKj2. #ReshapingCX

[Dave Vernon @PPFDave]

My daughter Lucy who is 11 is donating her lovely long hair for Little Princess Trust. Check out the @JustGiving page and please donate if you can. Thank you! #JustGiving https://t.co/9j4qhrniB2

[Colleen Sheley @csheley]

Go run the numbers on what 1% savings could mean to your organization - calculator certified by @Frost_CC @AspectSoftware https://t.co/1oDdvLvrle

[Colleen Sheley @csheley]

Congrats to our friends at HOIST for their "Responding in a crisis - Best Partnership Solution (Technology)' GOLD win tonight @ecccsa20 @AspectSoftware @WFOColin

[Dave Vernon @PPFDave]

Here we go for the ECCCSA awards👍👍good luck everyone👍#ECCCSA

[Dave Vernon @PPFDave]

All ready for the ECCCSA awards😎😎good luck to all the finalists👍👍but especially Aspect and our customer Hoist Finance #ECCCSA

[Dave Vernon @PPFDave]

Businesses have been challenged to think of imaginative new ways of taking care of their customers through these tricky times. Check out these key trends you can expect to see this year. #CX #CustomerExperience #CustomerLoyalty #ThoughtLeadership https://t.co/nSkjxBrGGj

[Dave Vernon @PPFDave]

If your organization has 250+ agents an all-in-one contact center as a service might not be the right fit. Watch this video from #FrostAndSullivan to better understand how an enterprise cloud contact center has the power you need. #ECCC #MoversAndShakers https://t.co/bM0FhyxBEk

[Dave Vernon @PPFDave]

This year has not been without its challenges, we’ve worked together through a unique year and we look forward to the optimism that the coming year will bring. Watch our video to see our messages of thanks from around the globe. #2020 #ThankYou https://t.co/FcrjQoTunh

[Dave Vernon @PPFDave]

As new customer experience patterns continue to emerge, companies will need to revamp their customer-centric strategies. Keep reading for five key processes to focus on. #CustomerExperience #CX #ThoughtLeadership https://t.co/uMeIm28PjO

[Dave Vernon @PPFDave]

New Press Release: At Forrester CX 2020, Aspect Software’s customer BAC Credomatic shares how they increased digital collections by 12%. Read more... #PressRelease #ForrCX https://t.co/WBhicFHwoB

[Dave Vernon @PPFDave]

Recently contact centres have shifted some or all their agents to a work-from-home model. We highlighted some of these successes in the Resilient Contact Centre webinar series. Want to see more? Watch the full replay. https://t.co/Fl7jmy3xe5

[Dave Vernon @PPFDave]

Our agents are a valuable front line resource to help maintain trust with customers. When agents are working remotely, it’s even more important to set them up for success. Here are four ways to do so. https://t.co/umpsby7ydp

[Dave Vernon @PPFDave]

Please join us for the upcoming webinar, Five Building Blocks to Ensure Business Continuity Amid Economic Uncertainty on 23rd June at 16:00 with Omer Minkara, Principal Analyst, Aberdeen and Ed Berndt, Chief Customer Officer, https://t.co/QkN1os6j7C

[Dave Vernon @PPFDave]

The new-normal is here. Check out these three tips for future-proofing your customer experience. #CX #BusinessContinuity #CustomerExperience https://t.co/8v34o2eNHq

[Dave Vernon @PPFDave]

Our customers are at the forefront of the changes brought on by the pandemic and we are right there with them. To support our customers, Aspect Education Services has published supplemental training sessions. Learn more. https://t.co/4NOOjsePXn

[Dave Vernon @PPFDave]

Register now for the webinar Five Building Blocks to Ensure Business Continuity in the Contact Centre Amid Economic Uncertainty, 23rd June at 16:00 with Omer Minkara, Principal Analyst, Aberdeen and Ed Berndt, COO, Aspect https://t.co/rBm9UD1gyW