Pranand Vathare 🇮🇳

Software Engineer

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband After 5.5 years as a loyal customer, this is the service I get. No proper response and my issue still unresolved. Extremely disappointed with Hathway’s poor service. I’m now discontinuing and switching to a better provider #Hathway #InternetIssues #CustomerRights

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband @HathwayBrdband I’ve been a Hathway user for 5.5 years, yet there has been no proper response and my issue is still not resolved. Due to this poor service, I have decided to discontinue Hathway and switch to a better provider.

[Pranand Vathare 🇮🇳 @pranandv]

Requested Hathway connection shifting 36+ hrs ago. No response yet though you promise callback in 24 hrs. Please resolve ASAP.
@HathwayBrdband #fail

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband Still request is pending @HathwayBrdband @TRAI not even received any service, call, message , very poor service , closing tickets without action, I think better to shift other broadband service @JioCare @Airtel_Presence

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband @HathwayBrdband what?? I haven't received any single call or message since I raised a request on 3rd March ?? Stop this bot message, stop this poor service and fake promises, @TRAI please take necessary action

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband @HathwayBrdband Internet not working on any device. Diva chatbot is stuck and not replying for several minutes it's been already 5 min in image and 15 min in real. This is extremely frustrating. Please connect me to a human support agent immediately. #HathwayDown

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband Internet not working on any device. Diva chatbot is stuck and not replying for several minutes. This is extremely frustrating. Please connect me to a human support agent immediately. #HathwayDown

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayCare @HathwayBrdband @TRAI @HathwayBrdband @TRAI @JioCare @Airtel_Presence read all screenshots

[Pranand Vathare 🇮🇳 @pranandv]

Dear @HathwayCare @HathwayBrdband @TRAI
If my internet is still NOT working, why did your agent close my ticket??
I spent time troubleshooting with your bot just for the ticket to vanish.
Fix the network first before closing cases.
Ridiculous service. 🤦‍♂️

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband How does your team even know my details? 🤔
I haven’t shared any ticket ID, account number, or contact info — still you’re saying your team will connect with me? How exactly?
Stop giving automated replies and provide real support. #Hathway #WorstService

@TRAI

[Pranand Vathare 🇮🇳 @pranandv]

Hey @HathwayBrdband, what’s going on? 😡 Without my permission, you activated a weekly plan, and when I recharged a monthly plan, you deactivated my account!
Customer care keeps giving the same excuse : “backend issue, we’ll call after 24 hours — but nothing happens!

[Pranand Vathare 🇮🇳 @pranandv]

@chromaretail I raised ticket C006806535 but still no service. My earlier device had issues & was replaced by Chroma, but this replacement also has problems. It's been 6 days, no response!
Requesting @ConsumerComIndia @jagograhakjago @DoT_India to take strict action. #Chroma

[Pranand Vathare 🇮🇳 @pranandv]

Complaint ID: C006820730 | The complaint was closed without providing any resolution or contacting me. The device issue still persists. Requesting proper assistance at the earliest. @cromaretail

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband @TRAI @DoT_India Hathway sends WhatsApp support links but doesn’t even bother to reply there. 🤦‍♂️
So:
❌ Internet down
❌ Bot stuck
❌ WhatsApp silent
✔️ Only bills on time

@TRAI @DoT_India is this the “service” customers are paying for? #HathwayFail

[Pranand Vathare 🇮🇳 @pranandv]

Again down! Midnight work disrupted because Hathway internet stops working whenever it wants. Same cycle: pay on time, suffer downtime. #HathwayFail @HathwayBrdband @TRAI @DoT_India

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband First internet down , then endless bot replies, now suddenly a “planned maintenance”. Customers aren’t fools. @TRAI @DoT_India please look into such tactics. #HathwayFail

[Pranand Vathare 🇮🇳 @pranandv]

@HathwayBrdband @TRAI @DoT_India If no action is taken against service providers like Hathway, then what’s the point of regulations? Customers keep paying, but get downtime + excuses + bots instead of service. Time for accountability. #HathwayFail
Check my all tweets of hathaway service