Prashant Pandey

[Prashant Pandey @prashant004]

@airindia Thanks

[Prashant Pandey @prashant004]

@airindia while flying today by your AI 2939 to Ahmedabad from Delhi I had an experience which was surely not warm I was travelling with my senior citi parents and daughter. Airhostess was asking me to hurry and settle down she didn’t had any courtesy to handle senior citizens.

[Prashant Pandey @prashant004]

@airindia Really ? You have not even asked for PNR no and you guys said to serve me better

[Prashant Pandey @prashant004]

@airindia Yes thanks I am satisfied with the resolution and hope shall get the compensation as informed and assured by your team on email

[Prashant Pandey @prashant004]

@rajeshdogra7 @sjlazars @RonitBaugh

[Prashant Pandey @prashant004]

@TataCompanies @airindia I am seeking an early resolution for my traumatic experience yesterday on flight no 881 from Delhi to Ahmedabad . I think I should have also taken media route to address my concern here

[Prashant Pandey @prashant004]

@TataCompanies @airindia I am seeking an early resolution for my traumatic experience yesterday on flight no 881 from Delhi to Ahmedabad . I think I should have also taken media route to address my concern here

[Prashant Pandey @prashant004]

@TataCompanies @airindia I am seeking an early resolution for my traumatic experience yesterday on flight no 881 from Delhi to Ahmedabad . I think I should have also taken media route to address my concern here

[Prashant Pandey @prashant004]

@airindia @airindia you stated that my complaint is resolved but it still says it is waiting for customer response ? What response is needed from my side ??

[Prashant Pandey @prashant004]

@rajeshdogra7 @airindia worst experience while travelling to flight AI 881 and then AI 809 08.06 (compelled to take after issuance of boarding passes) travelling from New Delhi ti Ahmedabad with my sr citizen parents - not at all satisfied with the resolutions #airindia

[Prashant Pandey @prashant004]

@airindia I know I can wait but please impart good training on conversational and behavioural skills to your customer service executive. He was sounding more like an interrogation officer.

[Prashant Pandey @prashant004]

@rajeshdogra7 @airindia

[Prashant Pandey @prashant004]

@rajeshdogra7 @airindia I have got lousy call from someone from Air India who was probing as if I have done some theft - instead of apologetic for my damaged suitcase he was trying to find as if that suitcase can be repaired . You guys deserve compliments for sure.

[Prashant Pandey @prashant004]

@airindia Yes it’s done now

[bhavin vasavada @BhavinBVasavada]

@airindia @prashant004 we had similar experience @airindia

[Prashant Pandey @prashant004]

@airindia Please message

[Prashant Pandey @prashant004]

@airindia I won’t DM let it be in open forum you guys didn’t let us board the flights for which I had boarding passes and then fixed me for a flight which was at 6 pm delayed again. Just meal coupons and assurances is that the way you treat customers ? My PNR was 6WQ69Q

Very bad !

[Prashant Pandey @prashant004]

@abhirajbhal sir , using your app well for 5 yrs and suddenly it has started saying our services are not available your team gives a standard reply be it online phone or X. It’s a sad affair for a service provider you like to introspect-you have lost a loyal customer

[Prashant Pandey @prashant004]

@UC_Assist I have messaged on DM let’s see if you can resolve my issue

[Prashant Pandey @prashant004]

@urbancompany_UC I am sorry to let you know that I am not very happy on the kind of resolution you provide to your customers specially those who are using and availing services from your app since almost its inception. I didn’t expect this at all.

[Prashant Pandey @prashant004]

@IndiGo6E So many regrets but no solution so far

[Prashant Pandey @prashant004]

@IndiGo6E you have mishandled the luggage and then your social media team said it will be sorted but still it’s not been sorted PNR PU4VRZ I don’t know how much escalation is required