Prashant Gomes

[Prashant Gomes @prashant_gomes]

Hi @Swiggy
Had no idea you guys offer a coupon for a messed up order and change policies when we try to use the coupon a little later

Also your customer care is absolutely useless, they get on the Chat and don't respond and it keeps getting transferred to the next person

[Prashant Gomes @prashant_gomes]

@HDFC_Bank what is the process to receive FIRC? I have been asking my home branch for over two weeks and i am not even receiving a proper response from them

[Prashant Gomes @prashant_gomes]

@snitchindia I have DMed you requested details

Your customer agents are playing a fool. They send a message and then end the chat immediately before I respond

They did it 4 times to me. Below is screen grab of the last time.
Look have they just end the chat while I'm still responding

[Prashant Gomes @prashant_gomes]

@snitchindia I have an issue with an item that i ordered. Cannot seem to find a way to speak to a human on your app or even find an email address i can respond to. Please provide an email address where i can raise my concern

[Prashant Gomes @prashant_gomes]

Hey @Swiggy

Do you find any sense of logic in this resolution?

My order was delayed
As per the customer care, this order is delivered directly by the restaurant but they are not contactable

On cancellation request, this is what your brilliant customer care comes up with

[Prashant Gomes @prashant_gomes]

Hey @amazonIN, your delivery executive argued with our security, didn’t call me, and FALSELY marked my order as “rejected by customer.” A friend even offered to collect it—but the executive’s ego said no. Customer care says they can’t reattempt delivery as package is returned.

[Prashant Gomes @prashant_gomes]

@MyNykaa while I understand incompetent delivery partners are not under your control, you need a better timeline to resolve such issues

already waited a week for a delivery that didn't happen
need to wait again till they somehow manage to get the products to the warehouse

[Prashant Gomes @prashant_gomes]

hey @amazonIN what's this new annoying process for missing delivery?

This morning i confirmed via the chatbox that the delivery associated tried calling me but i wasn't available.

Few hrs later received another call from amazon

Why can't you guys just reattempt the delivery?

[Prashant Gomes @prashant_gomes]

@HDFCBank_Cares Details shared

However it isn't just the branch's fault

Why didn't the other two methods work?
I was forced to visit the branch only because phone / WhatsApp banking didn't work

Please make it possible to talk to real people rather than bots.

[Prashant Gomes @prashant_gomes]

Hi @HDFC_Bank

Debit card got temporarily blocked coz I missed a transaction confirmation call

I tried calling 18001600 and also WhatsApp banking to unblock
When neither worked I visited the branch

Branch asked me to send an email to [email protected]

[Prashant Gomes @prashant_gomes]

@blinkitcares My Name is not Arpit

[Prashant Gomes @prashant_gomes]

@letsblinkit have you guys started delivering stuff in bin bags now?

When I asked the delivery person about the bag, he said yes now we get it in such bags...

[Prashant Gomes @prashant_gomes]

@blinkitcares Have DMed the Order ID

[Prashant Gomes @prashant_gomes]

@AmazonHelp Whattttttt??? After I reached out on the link and took time to explain the entire story, I'm asked to reach out in another link? Why?

Have you guys lost your minds?

[Prashant Gomes @prashant_gomes]

@AmazonHelp Yeah add another 20 mins wasted by Amazon today :)

[Prashant Gomes @prashant_gomes]

@BlueDartCares What! Really?
I contacted you guys first on Saturday on your website
Since I didn’t get a response I tried contacting on your email to which I did not get a response again

On X, I was told “working on it” after following up…but now I get this stupid message

[Prashant Gomes @prashant_gomes]

@BlueDartCares Why is my package returned to origin?

I tried contacting you guys via the website
I even sent an email
You guys didn’t even bother to respond to them

[Prashant Gomes @prashant_gomes]

@ajwellnessindia @BlueDartCares The difference is they will respond to you in DM and say they’re working on something.
If you email them they won’t even do that

Nevertheless even if you DM them, all you receive is a “we are working on it” they don’t actually do anything about it

[Prashant Gomes @prashant_gomes]

@Manoj16148894 @BlueDartCares Did they respond to your emails? They didn’t respond to mine and now my package is being shipped back to origin

Why do they even have a customer care email address if no one checks it