PremierCX

Championing legendary customer experience since 1996, we can improve your customer contact channels and effectively reduce costs.

[PremierCX @premiercx]

Supporting Vulnerable Customers: Voice
https://t.co/v9JdPSUrvF

[PremierCX @premiercx]

Supporting Vulnerable Customers: Video
https://t.co/S0nAENLxqJ

[PremierCX @premiercx]

Supporting Vulnerable Customers: Voicebots and Chatbots
https://t.co/Q9OcVDiTXI

[PremierCX @premiercx]

Supporting vulnerable customers in the contact centre: Live Chat
https://t.co/fekNbE4OG1

[PremierCX @premiercx]

Through effective conversational design and scripting, we reduced inbound calls by 30% for our friends at the RSPCA

For the full details, check out the case study

https://t.co/y7kQMWhsio

#testimonialtuesday #feedback #customerexperience

[PremierCX @premiercx]

If it's scripting you'd like to know about, or the importance of using a professional voice...It's all in here.

Come take a look, you know what to do!

https://t.co/KPs63wQwDf

#TGCXG #contactcentre #callerexperience #bestpractise

[PremierCX @premiercx]

#fridayreading this week is all about what contact centres are doing right now... Take a look to find out...
https://t.co/EK9FILHBwM
#contactcentre #cx #premiercx

[PremierCX @premiercx]

Why not educate yourself on how to improve your CX in the contact centre world? The GCXG is packed full of valuable tips and tricks on developing your contact centres customer experience.

Click here to download your free copy! A gift from us to you!

https://t.co/ryWNe4ujhQ

[PremierCX @premiercx]

We know this isn't our typical #fridayreading but this is too good not to share. Brace yourself… it’s a master class in how not to choose in-queue music.

Maybe they should have used Premier CX...

https://t.co/mYpQuZi5Uw

[PremierCX @premiercx]

Can a bad day influence a caller’s behaviour?
In our latest blog, caller state of mind, we outline some quick wins, tackling this challenge within the capabilities of your telephony system.
Have a read and let us know what you think!

https://t.co/NnLpKDaRxE

[PremierCX @premiercx]

There’s quite a difference between writing copy and writing a script to have recorded. Our latest blog 'The art of good conversation' gives insight into enhancing your customer experience and more effectively communicating your key message.

https://t.co/vevZNwyex7

[PremierCX @premiercx]

Happy Easter to all of our followers!
Why not treat yourself to a free copy of our publication The Good CX Guide? It is packed full of contact centre best practise for you to get your teeth into...

https://t.co/O4zM9rDPu2

#Easter #contactcentre #TGCXG #bestpractise

[PremierCX @premiercx]

Get your new financial year off to a flying start with reaping the benefits of a professional caller journey.

Click here to find out more on why you should be using a professional caller journey.
https://t.co/29vlGPxGnB

#IVR #customerexperience #contactcentre #callermapping

[PremierCX @premiercx]

Getting a professional voice adds clarity, consistency and brand identity to your caller journey. It’s basics like this that add up to the perfect caller journey. For more tried and tested ideas and advice, check out our publication 'The Good CX Guide'.

https://t.co/9IhXhmRYrR

[PremierCX @premiercx]

Take a look at our latest blog, which gives insight and advice on how to improve your customer journey with a track that matches your brand's identity.

#onhold #customerexperience #premiercx #brandidentity

https://t.co/XyBFud0giP

[PremierCX @premiercx]

#fridayreading this week is a funny one for you all and warms us all up in this cold snap.
I'm sure a lot of our travel customers can relate to these...
#holiday #complaints #contactcentre #contactcentres

https://t.co/7EnZbw5uJU

[PremierCX @premiercx]

Call your phone system now and then: You don't truly get the real feeling until you've listened to your own 2-minute loop of classical on-hold music for 45 minutes.
Download 'The Good CX Guide' for more tips.
https://t.co/RR4C3mI8LD
#IVR #customerexperience #contactcentre

[PremierCX @premiercx]

Hold Up, Wait A Minute...it's time for #FridayReading!

This week we’re sharing an article by Jonathon Rowe that romps through the history of on-hold music. There are even a few blast-from-the-past on-hold tracks to listen to and get all nostalgic about.
https://t.co/SC4Qyzxpap

[PremierCX @premiercx]

It's Friday which means it's nearly the weekend, but most importantly it's time for #FridayReading 🙌

This week we're sharing @callcentrehelper's article on how increased FCR rates can boost contact centre performance. How are you increasing yours?
https://t.co/YrsT5wqfqr

[PremierCX @premiercx]

Review, Remove, Re-position, Re-script.
You can take this approach when looking at your phone system content.
Review content regularly.

Read our latest blog to find out more.

https://t.co/mZ3SNtrpFY