Sandra Makpa

Customer Support & Sales Specialist | Turning Conversations into Conversions | Driving Loyalty & Growth | Customer Success Manager |

[Sandra Makpa @prettysanchic]

@StanbicIBTC I need to redeem my investment I have an emergency I need to sort out seriously I regret using your app why on earth should I beg to collect my money back customer service are not responding over 3wks

[Sandra Makpa @prettysanchic]

@StanbicIBTC its over 3wks I placed a redemption request from my mutual funds investment and and no response till now the other person I refer too nothing why will you accept money when knew we can't withdraw cause of incomplete profile and now no provision on the app to do that

[Sandra Makpa @prettysanchic]

@StanbicIBTC please fix your customer services because I don't understand why it will take 2wks for your staffs to respond to emails and please I need to redeem an investment and all this back, I provided my ID just as requested and utility bills since please I have an emergency

[Sandra Makpa @prettysanchic]

@ChidiebereEzeob @Blossomaffia Congratulations 👏🎈👏

[Sandra Makpa @prettysanchic]

@ChidiebereEzeob let's go

[Sandra Makpa @prettysanchic]

And that shift is what makes Customer Success so powerful.
I’m still learning, but each day is helping me see how impactful this role truly is.

Which of these skills do you think is the most important for a Customer Success
#CustomerSuccess #CustomerExperience #CustomerRetention

[Sandra Makpa @prettysanchic]

Customer Success Managers don’t just manage customers… they drive results.

As I continue my Customer Success journey, yesterday’s lesson gave me more clarity on what the role really involves.

[Sandra Makpa @prettysanchic]

✔ Strategic thinking
✔ Proactiveness (this one is everything)
What stands out to me the most?
It’s not just about supporting customers…

It’s about partnering with them to win.

[Sandra Makpa @prettysanchic]

@ChidiebereEzeob @alfuratyalatiqe Good Morning 🌞

[Sandra Makpa @prettysanchic]

@AvwomakpaF Hi Good afternoon from here.
Your post popped up on my screen and I saw the surname so thought to say Hi.

[Sandra Makpa @prettysanchic]

@Kendellben Her Brain go de catch fire be that..

[Sandra Makpa @prettysanchic]

@Wise Please I need your help clarifying a deduction that was made from money sent to me after your fee was included you still deducted $10 from my money in two occasions.. please I need clarification why this is happening and will continue to happen as it stands

[Sandra Makpa @prettysanchic]

@Wise Please I have a problem with a transfer that was made from wise to my account please I need clarification to why there was a deduction on 2 occasion and it looks like it will be a continuous deduction. $10 from deduction after the sender already pay $8 is much please..

[Sandra Makpa @prettysanchic]

@Asherkinedfu 9021202061
Opay
Sandra Makpa

[Sandra Makpa @prettysanchic]

@UnderCartel1 @isthaths 9021202061
Opay
Sandra Makpa

[Sandra Makpa @prettysanchic]

I HAVE MY TOKEN OF MERCY 🙌🙌

WHAT GOD CANNOT DO DOES NOT EXIST 💯💯

#NSPPD
#7AMFIREPRAYER

[Sandra Makpa @prettysanchic]

@asherdeyfu 9021202061
opay
SANDRA MAKPA