PreySupport

English & Español @preyproject's Support Twitter! 👨‍🔧 Tweet & DM!

[PreySupport @preysupport]

Status update 📢

⚠️ Our main services have been reestablished. We’re monitoring very closely in case we have issues with our cloud infrastructure in the next couple of hours.

As we’re in the process of bringing machines back, you may expect a little downtime.

[PreySupport @preysupport]

Status update regarding our panel 📢

⚠️ We’re currently experiencing intermittence in our cloud infrastructure that may be affecting access to your Prey panel and communication with the Prey client. We’re working on solving this as soon as possible.

https://t.co/Y6t1082VwL

[Prey @preyproject]

🚨Android 7 and 8 Users🚨

We have identified a bug in version 2.2.5 of the app that could cause an unexpected lock. This has been resolved in the latest version of the app, 2.2.6. We encourage affected users to update! [Continues in thread]

[PreySupport @preysupport]

🚨Comienzo de Mantención Programada🚨

Nuestros servicios no se encuentran disponibles por un período esperado de 30 minutos, debido a una mantención programada en la plataforma.

En breve retomaremos los servicios, gracias por su paciencia.

[PreySupport @preysupport]

🚨Scheduled Maintenance Start🚨

Our services are currently unavailable for an expected 30 minute period as we conduct a scheduled maintenance on Prey’s platform.

We will resume the service shortly, thank you for your patience.

[PreySupport @preysupport]

🚨¡Recordatorio de Mantención Programada!🚨

En 1 hora, a las 6:00 am UTC, Prey tendrá un período de 30 minutos de mantención.

Durante este plazo, la plataforma no estará disponible con el propósito de llevar a cabo la implementación de mejoras.

[PreySupport @preysupport]

🚨Scheduled Maintenance Reminder!🚨

In 1 hour, at 6:00 am UTC, Prey will undergo a scheduled 30 minute downtime.

During this brief period, Prey’s services will be momentarily unavailable as several improvements are made to the platform.

[PreySupport @preysupport]

🚨¡Mantención Programada!🚨

El Domingo 16 de Agosto Prey tendrá una mantención de 30 minutos a las 6:00 am UTC.

En ese período, los servicios de Prey no estarán disponibles. El propósito de esto es la mejora de la plataforma y la restauración del servicio de notificaciones.

[PreySupport @preysupport]

🚨Scheduled Maintenance!🚨

This Sunday the 16th Prey will undergo a scheduled 30 minute downtime at 6:00 am UTC.

During this period, Prey will be shortly unavailable. The purpose behind this is the platform's improvement and restoration of the revised notification service.

[PreySupport @preysupport]

@jshieldsphoto @preyproject Hi @jshieldsphoto , could you please send us an email to [email protected]? I will be glad to help you with this :)
Have a nice day.

[PreySupport @preysupport]

@tomemendess @preyproject Hi @tomemendess , Thanks for the heads up. Could you please send us an email to [email protected]? Have a nice day.

[PreySupport @preysupport]

@guro_ringale @tomaspollak @preyproject Hola Gabriel! Podrías enviarnos un correo a [email protected]? Estaré feliz de poder ayudarte, pero necesito algunos datos de tu cuenta para diagnosticar el problema. Que tengas un buen día!

[PreySupport @preysupport]

@openda0409 @preyproject Hi Edwin, I'm very sorry for this inconvenience. Could you please try downloading the 64 bit version (prey-mac-1.9.2-x64.pkg)? This should solve the problem! Please let us know if the problem persists. Have a nice day.

[PreySupport @preysupport]

@handsomeinked @preyproject Hi Neil, I'm very sorry for the inconvenience. Could you please send us an email to [email protected]? We will be glad to help you. Have a nice day :)

[PreySupport @preysupport]

@jasonhanley @preyproject Hi @jasonhanley , could you please write us a message? :) We're not having trouble with our panel right now, but I will be glad to help you with this!

[PreySupport @preysupport]

@mcfiftyoficial @preyproject Hi, I'm very sorry for the delay, could you please write us an email to [email protected]? I'll be very glad to help you :)

[PreySupport @preysupport]

🚨 Attention Preyans!🚨 The service is experiencing interruptions and it could directly affect general use functions like: Adding devices, receiving reports, etc.

Our team is on it, sorry for the inconvenience 👩‍🔧👨‍🔧We'll be resuming normal services ASAP

[PreySupport @preysupport]

@matthk Thanks for the screenshot! Our team is on it checking what happened, sorry for the trouble. The High Sierra update has interfered with Prey in the past, but it never had affected users per se, only the app.

[PreySupport @preysupport]

@matthk do you remember what Prey version you had installed?

[PreySupport @preysupport]

@matthk Matt, do message us a screenshot ASAP and check if you can login into that profile and find Prey's installation folder and send the prey.log file in it. If it does require a password, try: *