@FlySafair@British_Airways And … we have it! What a journey this bike has taken to get here, but looking forward to starting the 3 day mountain bike race tomorrow with it! Thanks @British_Airways, a lot of helpful staff along the way!
@British_Airways hey there, currently mid-trip from SEA to JNB but can see that my bike was left in SEA. Can anyone help getting that expedited to JNB before I lose another 12 hours before I log a baggage claim in JNB. Thanks!
Just had a conversation with a call center agent (Tripty) who was very helpful, explained that they had a backlog of bags in Seattle for the flight I was on, and would be prioritizing getting the bag on the plane today. Really hopeful that we may have a plan here! Come on BA! 🤞
So, another 12 hours have past since the last update here and the bike status remains: "TRACING CONTINUES. PLEASE CHECK BACK LATER". Requests from the @British_Airways team to help via DM have largely gone unanswered. On hold with their baggage claim number now. 🤞
@British_Airways Thanks, I'll send you the details in DM now. I DM'ed the team all the information on Sunday but did not get any follow through. Hoping you can assist now.