Primo Brands Customer Direct

Great-tasting, quality water straight to your door 💧 We deliver trusted and iconic brands like Primo Water®, Pure Life®, Saratoga®, The Mountain Valley® and ma

[Primo Brands Customer Direct @PrimoWater]

@hanwang74 Hi there, thank you for reaching out. We want to look into these delivery issues for you. Please send us a DM with your account number and phone number.

[Primo Brands Customer Direct @PrimoWater]

@ISFPkat Hi Kat. Thank you for bringing this to our attention. We regret that your recent billing experience has not met expectations. Please send us a DM with your account information so we can take a closer look and help move this toward a resolution.

[Primo Brands Customer Direct @PrimoWater]

@Autodidact72 Hello there. We appreciate you bringing this to our attention. Could you please reach out to us via DM with the address of this refill station? We'll get you in contact with our team so this can be handled. Thank you!

[Primo Brands Customer Direct @PrimoWater]

@kmichaeltobler Hey there! We appreciate you reaching out and bringing this to our attention. We've passed your feedback along to our product team so we can continue to improve. Thank you!

[Primo Brands Customer Direct @PrimoWater]

@LegendsOfBatman Hi! We appreciate you taking the time to share your experience. It is concerning to hear that interactions have left you feeling let down. We'd like the opportunity to review this and help. Please send us a DM with your account information so we can work toward a resolution.

[Primo Brands Customer Direct @PrimoWater]

@ellynne_elly Hello there. We're sorry to hear about this experience and we'd like to look into this further. Could you please have him reach out to us via DM with more details so we can assist? Thank you!

[Primo Brands Customer Direct @PrimoWater]

@mattheel Hello Matthew. We have sent you a DM to follow-up!

[Primo Brands Customer Direct @PrimoWater]

@Darth_Solidus @Walmart Hi there, thank you for bringing this to our attention. Please send us a DM with your account number and phone number and we will be sure to look into this.

[Primo Brands Customer Direct @PrimoWater]

@HALLNAMIE Hi Amie, thank you for bringing this to our attention. We want to look into this billing issue for you. Please send us a DM with your account number and phone number.

[Primo Brands Customer Direct @PrimoWater]

@Dommelifelex Hi, we can see the experience has made managing your service more difficult than expected. Please send us a DM with your account info so we can take a closer look and help find a smoother path forward for your account.

[Primo Brands Customer Direct @PrimoWater]

@mrtoddtweet Hello, we hear your concerns regarding the measurement and repeated experience. Please send us a DM with your account details so we can take a closer look and help review this with our team. We appreciate you bringing this to our attention.

[Primo Brands Customer Direct @PrimoWater]

@Samanthab130 Hi there. We're sorry to hear about your troubles with our services, and regret the inconvenience caused. We've received your private message and have responded. Looking forward to hearing from you again.

[Primo Brands Customer Direct @PrimoWater]

@longhawl Hi! We appreciate you bringing the refill concern to our attention. Please send us a DM with the refill station address so we can have the location reviewed further.

[Primo Brands Customer Direct @PrimoWater]

@cbro9589 Hi Courtney, thank you for bringing this to our attention. This issue with your dispenser concerns us, and we'd like to look into this. Please send us a DM with your account number and phone number.

[Primo Brands Customer Direct @PrimoWater]

@TheBurnPoint Hello, we can see this experience has left you feeling let down, especially with the recent activity tied to your deliveries and account. Our team has sent you a DM so we can take a closer look and help review everything further with you.

[Primo Brands Customer Direct @PrimoWater]

@JonMcPhalen Hello, Jon! Thank you so much for this information. Can you please send us a DM with the store address so we can look into this further? In the meantime, please visit our water finder to find other locations in your area. https://t.co/r0jmJptT7K Thank you.

[Primo Brands Customer Direct @PrimoWater]

@aSouthernCowboy Hello there. We're terribly sorry for the issues you've faced with your orders, this is not the service we wish to provide. Please DM us your full name, account number, and contact details. We'll connect you with our team so we can assist.

[Primo Brands Customer Direct @PrimoWater]

@_m0rph_ Hi, we’d be glad to have our team review these machine locations further. Please send us a PM with your contact info and the refill machine addresses so we can document the details and follow up appropriately.

[Primo Brands Customer Direct @PrimoWater]

@LegendsOfBatman Hi Timothy, we appreciate you bringing this experience to our attention. We want to take a closer look into the communication around your service and account concerns to help get more clarity on the situation. We’ve sent you a PM so we can continue working with you directly.