@Ask_Spectrum I’ve done that before in an outage. All I ever hear is that there is an outage and you’re working as quickly as possible to fix it. I can see that on my spectrum app. Obviously something is happening in my area. Three outages in five days is unacceptable
@Ask_Spectrum I’ve never lost power and I’ve gotten more updates from Duke Energy on their restoration than Spectrum where I’m actually experiencing outages.
@Ask_Spectrum I was told by tech support that Spectrum service centers aren’t open & they have no idea when they will be open & they can’t dispatch technicians to work until they are open. We’d appreciate transparency about what’s actually happening. Obviously, this isn’t being worked on.
@yelli1972 @Ask_Spectrum Sounds like it. The support agent wasn’t kind at all and basically said they have no idea when they’ll send out technicians to even begin. Who knows how long this will last.
@Ask_Spectrum @yelli1972 I’ve done that. All I’m told is there is an outage and it’s being worked on which I know isn’t true since technicians aren’t even out yet. We just want an actual ETA instead of the messaging from social media and the app that it’ll be restored as soon as possible.