@qatarairways your baggage handling team in Phuket are being incredibly unhelpful. 6 months later we are still waiting to settle our delayed baggage claim and they are offering a lower amount than the original offer they made in January. They are refusing to cover laundry costs
This has been unacceptable, the team have been so slow, required chasing and have been unhelpful dragging out the process. We have provided all receipts as per the process.
@British_Airways Hi Neil, this is not just about our bags, which we finally received. This is about my mum becoming sick with the stress BA have caused. She won’t be able to have a nice time on this holiday because of all the mistakes that have happened.
What can you do about this?
@British_Airways you have ruined our first family holiday since 2019 - my mum is now sick with the stress you have caused and can’t enjoy the rest of our trip.
Absolutely appalled at the service we have received and want to know what can be done. This will be a bad memory for a long time to come and my poor mum is so unwell from all the worrying and stress you have caused. Don’t even want to think about the journey home.
No clear updates on when we would receive our bags, leaving us to follow everything up ourselves, The transfer and hotel not knowing we would be a day late, no suitcases for 3 days. Is there anything else that could have gone wrong?
@lastminute_com It took me over a year to get a refund from them. I tried to use the voucher they gave me today and it doesn't even work. Can you explain your horrendous customer service? I really would think twice before booking anything with them.
@lastminute_com absolutely shocking service from you, I would not recommend anyone to use them. They left us stranded in South Africa last March following a cancelled flight, and did nothing to get us home.
@lastminute_com shocking service from you. You left us stuck in South Africa after our flight was cancelled, did nothing to help us get home and 9 months later I am STILL waiting for the refund. Definitely would not recommend them, stay away!!
@lastminute_com Absolutely appalled with your service, I have been emailing and calling since March and STILL waiting for a refund. Our flight home was cancelled with 1 days notice and I’ve heard nothing from last minute since then. Will never be booking with you again, others should stay away!