Pritha B Arora

Customer Success @paloaltonetworks

[Pritha B Arora @pritha_1404]

@airindiain i need to know details on refunds for flights from Delhi leaving this weekend. There’s lockdown here and I dont know how to get a refund of the flight booked. Please share some insights on flights from Delhi to Chennai please!!!

[Pritha B Arora @pritha_1404]

@MyNykaa the amount of money i have spent on your app was not because I wanted such a low level service. You call this your "Platinum Desk"? More like a "Fraudulent Desk"!
Agents keep changing but I do not get an update on the order that was never delivered but I paid for it.

[Pritha B Arora @pritha_1404]

@MyNykaa everytime I explain the same thing and then they take forever to respond, an when ive left the chat, they send msgs "we will get back to you", "we are working relentlessly", "kindly confirm if you want a refund or replacement" later when I respond, its a NEW chat again.

[Pritha B Arora @pritha_1404]

@MyNykaa - i am amazed to see the level of pathetic customer service you provide for your platinum privy customers. Order marked delivered without any real delivery - and then your support team has been stalling me for over a month without a resolution, replacement or a refund!

[Pritha B Arora @pritha_1404]

@Meta @facebook @instagram We're facing issues boosting reels and adding a payment method. Your support team is 👎. Is this how you help entrepreneurs establish their business online? Very disappointing. I've been trying to figure this out without any real help for 2 days now!

[Sridhar Vembu @svembu]

A company that has $1 billion cash, which is about 1.5 times its annual revenue, and is actually still growing at a decent 20% rate and making a cash profit, laying off 12-13% of its workforce should not expect any loyalty from its employees ever. And to add insult to injury, when it can afford $400 million in a stock buy back.

I can understand the unfortunate reality of layoffs when a business is struggling or declining and making a loss. This is not that situation, this is naked greed, nothing less.

Here is a critical question to its leadership: don't you have the vision and imagination to invest $400 million in another line of business where you can deploy those people you hired but you don't want anymore? Are there no such opportunities in tech? Are you so lacking in curiosity, vision and imagination? Are you so lacking in empathy?

This behavior, sadly, has become all too common in the US corporate world and we are importing it in India. It has only resulted in large scale employee cynicism in the US and we are importing that too.

This is why choose to remain private. We put our customers and employees first. Shareholders should come last.

[Pritha B Arora @pritha_1404]

Dear @Olacabs please improve the quality of your "Prime" sedans. The conditions of the last 8 prime cabs I booked didn't look anything even close to prime. Infact the cabs are so dirty. Atleast have some hygiene and mantainence protocols?

[Pritha B Arora @pritha_1404]

@YatraOfficial when the airline has refunded the entire amount upon cancellation done by them, who are you to prorate that amount in the name of convenience fees? Your agents are mannerless too and seems like this is the training they've gotten from Yatra management themselves.

[Pritha B Arora @pritha_1404]

@YatraOfficial Why would you charge the convenience fee if the airline canceled the flight? Is this the new way to cheat customers and increase your one-time revenue? You are ready to lose a customer for a mere convenience fee. IS YATRA THE NEW FRAUD IN THE TRAVEL INDUSTRY?

[Pritha B Arora @pritha_1404]

@abhealthin stop scamming people and wasting time! Do not insurance plans for senior citizens if you cannot make it easier for them. 9am to 5:20pm waiting for a 15 minute cataract surgery???

@MoHFW_INDIA I wonder if my parents (age 64 and 70) were alone, what would they do?

[Pritha B Arora @pritha_1404]

@abhealthin @MoHFW_INDIA for a planned pre planned cataract surgery that was a 15 min procedure, cash clearance has taken 5+ hrs & now we are asked to wait another 2 hours? We've been reminding through emails but nothing helped. Is this the service you provide to senior citizens?

[Pritha B Arora @pritha_1404]

@abhealthin for a planned pre planned cataract surgery that was a 15 min procedure, Billing clearance has taken 5+ hours & now we are asked to wait another 2 hours? We've been reminding through emails but nothing helped. Is this the service you provide to senior citizens?

[Freshworks Inc @FreshworksInc]

@Zendesk @staceyepstein @mrgirish @Zendesk you scared of dogs? Thanks for the free marketing though😊. Helps us continue to deliver even more ROI for our customers. Check out Freddy and get blown away by our execution and vision: https://t.co/WPoCkgEPhi

[Pritha B Arora @pritha_1404]

@MyIndusIndBank u dont let me pay my bill through ur app or website, u dont let me convert bills to EMIs and then u dont even let me raise a complaint. This is ridiculous. I have DMd you before and got no help. Your app shows wrong data all the time. WTH!

[Pritha B Arora @pritha_1404]

Dear @reliancejio @JioCare i have already recharged this last month and now again but i cannot use the internet. We have fixed the router several times by calling your agents but i am still unable to use the internet like i should be. This is so ridiculous!

[Pritha B Arora @pritha_1404]

@MyIndusIndBank your app is horrible. It doesnt update, or let you pay the bill. I had to use @Paytm to pay my cc bill and now that is not reflecting on the indus app. Please reach out to me asap and stop these reminders , update my account.

[Pritha B Arora @pritha_1404]

@ZestMoney i have written you multiple times but didnt get any help. My account is frozen and I cannot access the credit limit. Can you please help? I’m an existing customer and my kyc was verified months ago!
@ZestMoneyCares

[Pritha B Arora @pritha_1404]

@airindiain @airindiain i never heard back from you. Are you actually going to help or was this just a social media formality you did and vanished? Please respond back asap!! @MoCA_GoI

[Pritha B Arora @pritha_1404]

@airindiain i need to know details on refunds for flights from Delhi leaving this weekend. There’s lockdown here and I dont know how to get a refund of the flight booked. Please share some insights on flights from Delhi to Chennai please!!!

[Pritha B Arora @pritha_1404]

@airindiain @airindiain already DMed you all the details. Please get back to us at the earliest!

[Pritha B Arora @pritha_1404]

@airindiain @KevinMathew200 @sahi_agg @prakharya

[Pritha B Arora @pritha_1404]

@airindiain @prakharya