Pritha Gupta

Thou shall not Tweet!

[Pritha Gupta @prithagupta]

@AkasaAir : I have been trying to reach you regarding my pet’s travel booking via email since last 3 days and your IVRS bot simply doesn’t process voice responses. Please help resolve this asap!

[Pritha Gupta @prithagupta]

@SonyLIV Your app isn’t really letting me watch the game! Stuck in this mode since forever! Please improve the Samsung TV app!

[Pritha Gupta @prithagupta]

Customer care is clueless! On top of that, there is no option for me to cancel the order as I will be away for my vacation when the product reaches, if at all! These are high value items, so better handling is expected! Likes of Amazon, Myntra, Ajio, Collective are miles ahead!

[Pritha Gupta @prithagupta]

@TATACLiQLuxury : while I appreciate the sentiment of “slow commerce” does it also mean slow response? Ordered a size replacement for a shoe and the item picked up is under “quality check” for 3 days and you don’t ship the replacement till it is done? #ecommerce #tata

[Pritha Gupta @prithagupta]

@flipkartsupport @Flipkart : what is happening with your systems? Every morning I receive sms “out for delivery” and in evening “failed”. Customer service clueless. App showing different status! #badservice #disappointed #Flipkart

[Pritha Gupta @prithagupta]

A year later nothing has changed! Again deliveries are not happening - getting rescheduled without my consent - in the app correct status not showing! After being in the e-commerce space for this long - such subpar product and customer experience is inexcusable @Flipkart

[Pritha Gupta @prithagupta]

@flipkartsupport : this is the second time I have ordered in 2 weeks. Last week, I had rescheduled and it went back without delivering. Reordered and it again started defaulting…
#CustomerExperience #onlineshopping

[Pritha Gupta @prithagupta]

A year later nothing has changed! Again deliveries are not happening - getting rescheduled without my consent - in the app correct status not showing! After being in the e-commerce space for this long - such subpar product and customer experience is inexcusable @Flipkart

[Pritha Gupta @prithagupta]

Ordering from @Flipkart is such a nightmare! Their chatbot is badly configured,returns are never picked on time,terrible SLAs for issue resolution,customer support if you can at all reach them are clueless! Long way to catch up Amazon #neveragain #onlineshopping @flipkartsupport

[Pritha Gupta @prithagupta]

@flipkartsupport I had shared details via DM, but still no resolution or even calls/emails as promised. Instead getting continuous automated responses that I was not reachable by the partner! This has been going on for a while and I don’t think the partner assigned is going to pick up!

[Pritha Gupta @prithagupta]

Ordering from @Flipkart is such a nightmare! Their chatbot is badly configured,returns are never picked on time,terrible SLAs for issue resolution,customer support if you can at all reach them are clueless! Long way to catch up Amazon #neveragain #onlineshopping @flipkartsupport

[Pritha Gupta @prithagupta]

@chika6508479419 Haha! Nice try.

[Pritha Gupta @prithagupta]

Tired of seeing this for months! Working in software development, I feel showing null to end user is a cardinal sin! @instagram @facebook #bug

Using iOS app, latest version. Notifications on as badges only, grouping allowed.

[Pritha Gupta @prithagupta]

@AIGHospitals An event of this scale must have been in planning for a long time - then why were appointments given for these dates? Outstation patients cannot indefinitely stay and wait for doctor availability…
#customerfeedback #healthcare

[Pritha Gupta @prithagupta]

@myntra @MyntraSupport : as customers do you expect us to open the bag and check whether there is a product tag and then only accept the package? If not, then why do you deliver without tags and then refuse return because of missing tags which were not present in the first place?

[Pritha Gupta @prithagupta]

Of all the shortcuts and widgets Apple could think of - there isn’t one for alarms! Definitely was designed by a team of insomniacs. Every time I settle down for a nap, the entire alarm setting experience keeps me wide awake . #iOS14 #Apple #EpicFail #iPhone #uxdesign

[Pritha Gupta @prithagupta]

@SonyLIVHelps @SonyLIV I understand, at least keep the content same or tell which on platforms it is available. Seeing your advert, I purchased the license which is useless now.

[Pritha Gupta @prithagupta]

@SonyLIV : why can I not watch premium content on samsung TV app? I specifically took membership only to find nothing is coming on my smart TV version of the app!

[Pritha Gupta @prithagupta]

@IFBAppliances Shared number via DM yesterday afternoon, yet to get a call

[Pritha Gupta @prithagupta]

@IFBAppliances : AMC service partner excuse #1: "outsiders are not allowed in your society due to corona."
When assured that is not the case, and if required, I can myself escort the technician to my flat from society entrance, the excuse changed...

[Pritha Gupta @prithagupta]

#IFBAppliances

[Pritha Gupta @prithagupta]

@IFBAppliances : AMC service partner excuse #1: "outsiders are not allowed in your society due to corona."
When assured that is not the case, and if required, I can myself escort the technician to my flat from society entrance, the excuse changed...

[Pritha Gupta @prithagupta]

@IFBAppliances: I believe the govt has laid down guidelines for containment and if we residents and other companies and their vendors can honour that, IFB should also sensitize their service partners towards same.Just because we are stuck with an AMC, you cannot exploit like this

[Pritha Gupta @prithagupta]

@IFBAppliances : AMC service partner excuse #3: "your spare part will take 2 more weeks to arrive from Goa".
It is a simple magnetron replacement and you mean to say in a metro city like Kolkata, there is no spare parts inventory? Why was then corona initially used as excuse?