priyamoni debnath

Trap me with words and poetry| Sunshine and Moonshine are my best buddies

[priyamoni debnath @PriyamoniD]

@UnionBankTweets @AssamFinDept @RBIsays
@RBI
#RBI

[priyamoni debnath @PriyamoniD]

🧵 My Pathetic Experience with @UnionBankTweets ’s Customer Care

1/10 Hi Union Bank, buckle up. Today, I tried to get a simple SWIFT code for my branch in Assam. Sounds easy, right? Wrong. This quest turned into a marathon of calls for 3 hours. Here’s how it went down:

[priyamoni debnath @PriyamoniD]

@UnionBankTweets 10/10
Final note for those who don’t know: Assam is a state in the northeast part of India. It is known for its wildlife, archeological sites, Brahmaputra River, tea plantations and many more. Please google it...it’s a whole vibe. Maybe @UnionBankTweets should read up.

[priyamoni debnath @PriyamoniD]

@UnionBankTweets Lol!!
What kind of grievance should I write?
That your own agents don't know about Northeast India or about your head office or that you don't have a SWIFT Code for Assam branches. What should I write? Please explain??

[priyamoni debnath @PriyamoniD]

@SwiggyCares @SwiggyCares @Swiggy @SwiggyInstamart
I’ve DMed you, but a coupon doesn’t address the mental harassment and significant time consumed. This isn’t a solution, just a cover-up. #CustomerServiceFail #Accountability

[priyamoni debnath @PriyamoniD]

1/7: The most disappointing customer service I have ever received

Hey @SwiggyInstamart, let's talk about my recent order (Order ID: #176700686457825) experience. Ordered 8 items, paid for 8, but only got 6. Reached out for help, but was left hanging.

[priyamoni debnath @PriyamoniD]

@SwiggyCares @SwiggyCares @SwiggyInstamart @Swiggy

Can you explain why my complaint wasn't deemed relevant for a refund or resending the missing items? Please provide a clear explanation of the basis on which you validated this decision. #CustomerService #Accountability

[priyamoni debnath @PriyamoniD]

@SwiggyCares @SwiggyInstamart @SwiggyCares @Swiggy @SwiggyInstamart So it means, I didn't receive the products and also paid ₹120+ extra like a charity?

Isn't ₹100 significant enough to address a complaint? Seriously? #CustomerServicefail #ScamAlert

[priyamoni debnath @PriyamoniD]

@SwiggyCares @SwiggyCares @SwiggyInstamart Neither your L1 team nor your email team validated my issue. How can you provide no resolution and call it "just feedback"? I paid for two products I didn't receive.

This feels like a scam. How is this acceptable?

[priyamoni debnath @PriyamoniD]

@SwiggyInstamart 7/7

Congrats, @SwiggyInstamart @Swiggy , you've managed to lose one loyal customer with your abysmal service. Ignoring messages, failing to deliver what was paid for, and then refusing to make things right – it's a recipe for losing customers. Good job!

[priyamoni debnath @PriyamoniD]

@SwiggyInstamart 6/7

@SwiggyInstamart , instead of brushing off customer complaints with policy excuses, why not make genuine efforts to improve your service? It's not about the money; it's about accountability and customer satisfaction. Take responsibility!